Assistant Community Manager

GoldOller Real Estate Investments

Groveport (OH)

On-site

USD 28,000 - 32,000

Full time

14 days+

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Benefits offered by this job

12 Paid Holidays

Paid Time Off 2 weeks

Celebrate YOU Day

Medical, Dental, Vision

HRA

Maternity Leave

Life Insurance

401(k)

Amenities access

Job summary

GoldOller Winchester Park in Groveport, OH is seeking an Assistant Community Manager to support the Community Manager in delivering top-tier service and achieving financial success for the residential community.

Responsibilities include rent processing, lease enforcement, marketing support, and driving occupancy and resident retention while upholding Fair Housing and safety standards. The role offers commission and bonus potential beyond a base salary.

Qualifications

High school diploma or GED required.
Minimum 2 years of multifamily property management experience.
Strong sales, customer service, and communication skills are essential.
Knowledge of property management operations and Fair Housing.
Proficient in Microsoft Office; RealPage/OneSite experience preferred.

Responsibilities

Oversee rent collection processes and lease enforcement.
Lease new apartment homes and support marketing/outreach initiatives.
Drive resident retention and ensure a polished, welcoming environment.
Ensure timely data entry and required reports.
Support occupancy, retention, and rental rate goals.

Skills

Sales

Customer Service

Communication

Teamwork

Multitasking

Relationship Building

Problem Solving

Resident Relations

Education

High school diploma or GED

Tools

Microsoft Office

RealPage

OneSite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Community Manager

GO Winchester Park, Groveport, OH, US

Salary Range: $20.00 To $23.00 Hourly

At GoldOller, \"This is Home\" isn't just our motto; it's the way we show up every day. On-site, your work is more than a job; it's the heart of our communities. It's leading with care, creating spaces where residents truly feel at home, and building relationships that last. We believe great teams thrive on support, creativity, and shared purpose, which is why we invest in your growth, celebrate innovation, and lift each other up. Ranked among the top in ORA Power Rankings and rated 4.6 on Glassdoor by our own employees, GoldOller is more than a workplace; it's a place where you belong, where your impact matters, and where your career can grow.

GoldOller Assistant Community Manager plays a key role in supporting the Community Manager to ensure the operational and financial success of the residential community. In the absence of the Community Manager, the Assistant Community Manager must confidently and competently assume full responsibility for the property’s operations, ensuring consistency, continuity, and exceptional service. This position is committed to delivering the Gold Standard of Service by providing outstanding customer experiences, maintaining a high level of professionalism, and fostering strong resident satisfaction. Responsibilities include overseeing rent collection processes, managing lease violations, leasing available apartment homes, supporting marketing and outreach initiatives, driving resident retention, and ensuring the community presents a polished, welcoming environment.

The ideal candidate demonstrates proactive problem-solving skills and a forward-thinking mindset, especially when property or team performance falls below expectations. This role requires the ability to develop and implement action plans, communicate progress and solutions to the Community Manager, and take decisive steps to correct performance gaps. Beyond daily operations, the role assists the Community Manager in coaching, developing, and leading the team, with an emphasis on both personal and professional growth. This includes cultivating a positive work environment that promotes high employee satisfaction and team collaboration.

This position has the potential to earn both commissions and bonuses exceeding $1,000 per month.

Collect, post, and track all revenue (rent, fees, deposits).

Manage delinquent accounts, collections, and eviction processes per policy.

Complete move-in/move-out inspections and Final Account Statements.

Monitor additional income, petty cash, and monthly budget goals.

Ensure accurate, timely data entry and required reports.

Support occupancy, retention, and rental rate goals.

Office & Operations

Serve as a professional representative of the property and GoldOller.

Conduct weekly team meetings and support the Community Manager on key initiatives.

Enforce leases, Fair Housing, safety standards, and local regulations.

Maintain an organized, guest-ready leasing office.

Attend required trainings and meetings; complete all checklists.

Use company equipment responsibly and follow all operational procedures.

Assist in supervising, coaching, and motivating the leasing team.

Support with interviewing, onboarding, training, and performance feedback.

Promote a positive, team-oriented work culture and strong employee relations.

Ensure timely completion of training for yourself and your team.

Leasing, Marketing & Customer Service

Achieve at least a 25% closing ratio and maintain strong shopping report scores.

Meet occupancy goals through proactive lead management and team coaching.

Conduct daily property walks to ensure the readiness of tour paths and vacant units.

Ensure exceptional move-in experiences and consistent follow-up with prospects.

Manage CRM activity; respond to leads and reviews within company timeframes.

Complete leases, renewals, and all required addendums accurately.

Monitor advertising sources and assist with social media engagement.

Address resident concerns professionally and promptly.

Maintenance & Grounds Support

Regularly walk the community and inspect vacant units.

Assist with oversight of grounds, common areas, and cleanliness standards.

Log and track service requests, dispatch maintenance promptly, and complete quality check calls.

Resident Relations

Support move-ins, move-outs, renewal outreach, and retention goals (60%+).

Maintain professional communication through notices, follow-ups, and resident updates.

Help plan and participate in resident events and community-building activities.

Assist in conflict resolution, grievance avoidance, and court-related documentation when needed.

Skills & Qualifications

Strong sales, customer service, and communication skills.

Knowledge of property management operations and Fair Housing.

Proficient in Microsoft Office; RealPage/OneSite experience preferred.

Excellent multitasking, organization, and conflict-resolution abilities.

Ability to build positive relationships with residents, vendors, and team members.

Position Requirements

High school diploma/GED required.

Minimum 2 years of multifamily property management experience.

Valid driver’s license and reliable personal vehicle.

Ability to lift up to 40 lbs.

Weekend availability (one per month) and occasional travel as needed.

Ability to follow all company health and safety protocols.

Perks and Benefits That We Offer

Who We Are

GoldOller Real Estate Investments is a dynamic and growing company that acquires, develops, and operates multifamily communities across the country. With more than 40,000 units under management in 12 states, we proudly represent over $2.6 billion in assets. Our success comes from investing not only in properties - but in our people.

Perks & Benefits We Offer

GoldOller believes in a healthy work-life balance. Keeping our employees in mind, here are just a few of the benefits we provide: