Regional Production Services Manager

Pinnacle Live; Dallas (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Generous time off with PTO

401k with contribution match

Insurances including health, vision, dental

Job summary

Pinnacle Live, a premier event production company, is seeking a Regional Production Services Manager to oversee large-scale productions. In this role, you will manage logistics and resource allocation while ensuring exceptional production standards.

The ideal candidate will have strong project management skills, technical knowledge, and leadership abilities. Skills in CAD software and a background in event production are essential.

This position requires up to 60% travel and offers a competitive salary of $80,000 - $100,000 annually.

Qualifications

• Strong written and verbal communication skills.
• Excellent customer service skills.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Assist venue operations with planning and execution of events.
• Train Event Services Technicians.
• Manage project budgets and production schedules.

Skills

Project management

Technical troubleshooting

Interpersonal skills

Organizational skills

Analytical skills

Education

Bachelor's Degree in related field

Tools

Microsoft Office Suite

CAD software (Vectorworks, AutoCAD)

Project management software

Job description

Regional Production Services Manager

$80,000 - $100,000 annually

Company Overview

Pinnacle Live is a premium, in‑house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting‑edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

Job Summary

The Regional Production Services Manager will assist Pinnacle Live’s venue operations teams with the pre‑planning, logistics, resource allocation, accounting, and onsite management of large‑scale productions. As a member of Pinnacle Live’s Production Services department, the Regional Production Services Manager may also be tasked with filling show operator positions.

Essential Functions

• Collaborate with Venue Sales, Venue Operations, Rigging Services, and Power Services to plan and execute high‑level production in accordance with Pinnacle Live’s production standards.
• Serve as the remote point of contact for project planning and on‑site point of contact for production site visits and event execution as requested by venue staff.
• Identify and train Event Services Technicians and Senior Event Services Technicians so that they may serve as competent show operators on production‑level events.
• Identify and maintain relationships with labor brokers and subrental vendors to maintain Pinnacle Live’s access to partners that can assist with production‑level event execution.
• Create detailed production schedules and define cadence of deliverables for each project as requested by Venue Operations.
• Assist Venue Operations in obtaining quotes from qualified sub‑rental vendors, as necessary.
• Prepare and implement project budgets including pre‑event estimates and post‑event actuals.
• Create and edit orders for internal charges related to Production Services resources.
• Function as production subject matter expert, consult venues to choose appropriate equipment and staffing levels with a focus on utilizing in‑house resources when possible.
• Translate client requests into holistic production visions and identify opportunities to capture additional revenue in the sales process.
• Generate CAD files as needed for projects to demonstrate the accurate scale of production elements including, but not limited to, staging, lighting, projection, audio, and cable pathing.
• Calculate power consumption of production components to ensure adequate power, coordinating with the Power Services department as necessary to engage additional resources.
• Assist with Rigging Services requests on production‑level events.
• Manage in‑house, third‑party, and/or union laborers to set, operate, and strike large productions.
• Perform other related duties as assigned.

Core Competencies

• Critical Thinking – Identifies root cause of problems and prevents the problems from recurring within assigned department. Considers impact of team's decisions.
• Job Knowledge – Uses in depth knowledge of concepts, principles, and procedures and applies them to varied and complex situations within assigned department. Keeps up to date on developments that affect job.
• Management Skills – Provides on‑going guidance and assistance to improve morale and productivity. Identifies employees for development, succession planning, and training as needed. Effectively manages underperforming employees to improve or leave.
• Persuasiveness / Negotiating – Influences and shapes issues and desired outcomes.
• Presentation Skills – Creates presentations for their managers to deliver. May occasionally deliver presentations to their teams as required.

Supervisory Responsibilities

Delegates work and assignments to team members based on expertise, work experience, and time constraints.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Strong written and verbal skills necessary to complete assigned tasks and excellent project management skills a must.
• Excellent understanding of signalflow and technical troubleshooting skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and critical thinking skills.
• Strong understanding of basic electrical theory and principles.
• Strong understanding of basic rigging standards and practices.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate when appropriate.
• Demonstrated proficiency with Microsoft Office Suite.
• Ability to execute productions that are more complex in nature in which judgment and initiative are required in resolving problems and making recommendations.
• Demonstrated proficiency with CAD software (Vectorworks, Vivien, AutoCAD, etc.).
• Demonstrated proficiency with industry standard project management software (Monday.com, Asana, etc.).

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• Bachelors Degree in related field or industry experience equivalent
• Three (3) years' project management experience, preferred.
• Ability to interpret floor plans and three‑dimensional drawings.
• Vectorworks proficiency preferred.

Work Schedule

Business hours are Monday - Friday, 8:00 a.m. to 5:00 p.m. Extended business hours and weekends will be required.

Travel Demands

Up to 60% travel required.

Benefits

• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.