Event Services Supervisor - Audio Visual, Event Technology

Pinnacle Live; Boston (MA); On-site; USD 36,423 - 40,818; Full time

Benefits offered by this job

Generous time off with PTO

401k with a contribution match

Health, vision, and dental insurances

Job summary

Pinnacle Live in Boston, MA, is seeking an Event Services Supervisor to oversee operations during events. The role involves supervising staff, ensuring high customer service standards, and managing AV equipment.

The ideal candidate has 2-3 years in the audio-visual or hospitality industry along with strong technical skills. Benefits include generous PTO, health insurances, and a 401k plan.

Qualifications

• Supervising non-union, union, and contract labor for setup and operations.
• Ensuring clear communication of daily expectations during shifts.
• Providing instructions to guests on operating equipment.
• Maintaining accurate client event information in the billing system.

Responsibilities

• Ensure compliance with safety measures and company standards.
• Manage inventory to secure equipment from theft and damage.
• Review invoices with clients to finalize billing.
• Coach and mentor technical crew for daily activities.

Skills

Strong technical aptitude

Excellent organization skills

Strong inter-personal skills

Strong verbal, listening and written communication skills

Strong customer focus

Planning ability

Strong team player orientation

Education

Two to three years in the audio visual or hospitality industry

Two years advanced audio and visual experience in a theatrical or live event environment

Computer proficiency

Job description

Event Services Supervisor

$26.44 - $29.63

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challengestodeliver unforgettable hospitality and live event experiences.

Job Summary

The Event Services Supervisor is responsible for the supervision of floor operations, including set-up, removal and operations of technology equipment in a hotel environment with a focus on delivering unmatched customer service and providing an overall positive experience for our guest/client.

Essential Functions

• Supervise non-union, union and contract labor to ensure all set up and strikes are completed according to Pinnacle Live’s standards.
• Ensure AM and PM shifts receive clear communication of daily expectations and all log information detailed and complete
• Greet guest/client before the event and provide clear instructions on how to operate equipment.
• Provide continued communication with client to ensure success of all events.
• Follow through on all client requests and look for opportunities to enhance the client’s event
• Ensures all inventory is in good working order and rental condition
• Complies and enforces all Company security and safety measures
• Manage venue inventory and location of equipment to ensure inventory is secure from theft and/or damage
• Ensure any lost, stolen or damaged equipment is immediately reported to supervisor
• Continually work toward updating and improving technical skills
• Provide continued communication with client to ensure success of all events
• Maintain accurate client event information into the Company’s billing/event order system
• Review invoice with client and obtain client’s signature on invoice and add-ons
• Ensure all Company occupied areas are clean, organized and up to Company standards
• Perform other duties as assigned.

Supervisory Responsibilities

Indirectly provide oversight to technical crew for daily activities. Provide coaching, mentoring, directing work.

Education & Experience

• Two (2) to three (3) year’s prior experience in the audio visual and/or hospitality industry.
• Two (2) years’ advanced audio and visual experience in a theatrical or live event environment.
• Computer proficiency

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Strong technical aptitude
• Planning ability; able to plan ahead and prioritize
• Excellent organizations skills
• Strong inter-personal skills
• Strong verbal, listening and written communication skills
• Strong customer focus
• Strong team player orientation

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit at a desk
• Stand or walk for long periods, including up and down stairs
• Consistently bend and stoop
• Use hands to hold, handle, or feel
• Reach with hands and arms
• Talk, hear and communicate.
• Lift up to 50 pounds occasionally

Benefits

• Generous time off with PTO,holidaysand sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.