Regional Product Support Manager

ES Utilities US Distribution-USA; Watertown (SD); On-site; USD 89,000 - 105,000; Full time

Benefits offered by this job

Paid vacation

401k plan

Medical, dental & vision

Job summary

Terex Utilities is seeking a Regional Product Support Manager for remote operations across the Alabama, Georgia, Virginia, and West Virginia region. You will be the primary technical resource for large customers, coordinating with factory and service entities for equipment deliveries, maintenance, and issue resolution.

You will lead training, oversee service levels, and support new truck builds, with regular customer visits and proactive problem-solving to ensure satisfaction.

Qualifications

• Minimum a high school diploma or equivalent.
• Ten years of experience with heavy machinery equipment is preferred (as stated in the job description).
• Experience in customer-facing roles is highly desirable.

Responsibilities

• Develop, deploy, and manage comprehensive service and support for key customers.
• Respond directly to technical inquiries regarding equipment.
• Perform RCCA follow-up for key issues.

Skills

Customer facing

Project management

MS Office

Education

High school diploma or equivalent

Tools

Salesforce

Oracle CRM

Job description

Job Description: Join our Team: Regional Product Support Manager Location: Remote Overview Terex Utilities is a truck equipment final stage manufacturer of digger derricks, aerial devices and associated equipment for the utility industry, municipals, telecommunications, tree and electrical contractor markets. This position located in the Alabama, Georgia, Virginia, and West Virginia area and will be reporting to the Product Support Manager. The Regional Product Support Manager (RPSM) will be the first point of contact technical resource for large key customers in the specified region. They will be the intermediary between these customers and the factory and/or service entities for all issues with either new deliveries of equipment or its ongoing maintenance and use. They will have a broad focus that ranges from new truck in-services to participating in new truck build meetings, to training and occasional hands‑on support to resolve issues with the trucks, as well as regular customer visits and/or calls to ensure ongoing overall customer satisfaction.

Responsibilities

• Develop, deploy, and manage comprehensive service and support
• Respond directly and immediately to technical inquiries regarding the equipment
• Perform Root Cause Corrective Action (RCCA) follow up for key issues
• Monitor and manage all open NPIR/Service cases for the customer
• Perform operator and technician training to assigned customers
• Facilitate and/or participate in, as needed, regular cadence calls for issue resolution
• Create and maintain customer issue action lists
• Monitor outstanding and/or upcoming service work needed – both branch and field service to ensure agreed service levels are met or exceeded
• Monitor customer rental activities and coordinate rental options as needed
• Participate in, as needed, new truck build kick-off meetings and pre‑paint inspections
• Help with parts on long lead time delivery and support the Branch locations in your area.
• And other duties as required

Basic Qualifications

• Minimum a high school diploma or equivalent
• Ten years’ experience working with heavy machinery equipment as a technician or in a direct maintenance management role – deep technical equipment knowledge is required

Preferred Qualifications

• Ten years’ experience working directly with Terex Utilities equipment
• Experience with Salesforce and Oracle case management CRM
• Experience in customer facing roles is highly desired
• Experience with customer training for Utilities equipment
• Project management experience is a plus
• Must be computer literate with basic proficiency in Microsoft Excel, Word, and PowerPoint
• Fluid Power Society (FPS) and National Commission Certification of Crane Operators (NCCCO) certification or ability to gain certification

Salary

The compensation range for this position is $89K - $105K annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

Why join us

We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm. Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued. We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way. We are committed to helping team members reach their full potential. Through innovation and collaboration, our vision remains forward‑looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.

Benefits and Perks

• We offer competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.
• competitive salaries
• health insurance (medical, dental, vision, Rx)
• life insurance
• accidental death & dismemberment (AD&D)
• short‑term and long‑term disability
• extended leave options
• paid time off
• company holidays
• 401k matching
• employee stock purchase plan
• legal assistance
• wellness programs
• tuition reimbursement
• discount programs
• advancement opportunities
• paid vacation
• 401(k)
• medical
• dental
• vision

Additional Information

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non‑discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions.

As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at [e-mail].