Regional Practice Manager

Optimal Care; Kalamazoo (MI); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Mileage Reimbursement

Paid Time Off — 3+ weeks

Medical, Dental, and Vision Insurance

HSA and FSA options

Short Term Disability

401(k) with Employer Match

Pet Insurance

ID and Fraud Protection

Job summary

Optimal Care is seeking a Regional Practice Manager to lead consistent, high-performing operations across Physician Services practices in Grand Rapids and Kalamazoo. You will oversee administrative, scheduling, and clinical office operations, ensuring workflows comply with policies and regulatory standards while supporting growth.

You'll mentor practice-level leaders, manage staffing and daily workflows, resolve escalated issues, lead meetings, and collaborate cross-functionally to deliver

Qualifications

• High school diploma or GED.
• Minimum 5 years healthcare experience.
• Minimum 1 year supervisory experience.
• Reliable transportation, valid driver's license, and automobile insurance.
• Bachelor's degree in a related field is preferred.

Responsibilities

• Lead consistent, high-performing operations across multiple Physician Services practices.
• Oversee administrative, scheduling, and supporting clinical office operations.
• Mentor and support practice-level leaders and staff.
• Resolve escalated concerns and lead meetings.
• Collaborate across locations to ensure consistent workflows and performance.

Skills

Interpersonal skills

Supervisory skills

Organizational development

Regulatory knowledge

Leadership abilities

Education

High school diploma or GED

Bachelor's degree (preferred)

Job description

Lead consistent, high-performing operations across multiple Physician Services practices while ensuring teams have the support, resources, and leadership needed to deliver exceptional patient care. As a Regional Practice Manager, you'll oversee administrative, scheduling, and supporting clinical office operations across your assigned locations, creating consistency in workflows while maintaining compliance with organizational policies and regulatory standards. You'll serve as a key connection between practice teams and organizational leadership, helping each location operate efficiently while identifying opportunities to improve performance and support continued growth.

This role is ideal for an experienced healthcare operations leader who excels at developing teams, managing multiple locations, and creating consistency across complex operations. You'll oversee staffing and daily workflows, mentor and support practice-level leaders, resolve escalated concerns, lead meetings, and serve as a knowledgeable resource for Ethizo and other operational processes. Through a hands-on understanding of each practice, strong cross-functional collaboration, and a focus on performance improvement, you'll help ensure every location operates to the same high standards while providing an exceptional experience for patients, providers, partners, and employees.

Location

• Home Office: One of the following
  • Grand Rapids, MI (strongly preferred)
  • Kalamazoo, MI (would need to work in Grand Rapids 2-3 days/week)
• Main Service Area: This position oversees the teams that cover the territories out of Grand Rapids, MI, Kalamazoo, MI, and Carmel, IN offices.

Hours

• Monday to Friday, 8 a.m. to 5 p.m.

Required Qualifications

• High school diploma or GED
• Minimum 5 years healthcare experience
• Minimum 1 year supervisory experience
• Reliable transportation, valid driver's license, and valid automobile insurance coverage

Preferred Qualifications

• Bachelor's degree in a related field such as business, leadership, or organizational development

Essential Skills and Competencies

• Demonstrated interpersonal, supervisory, and management skills with ability to communicate effectively
• Demonstrates proven organizational development and project management
• Exhibits working knowledge of regulations and reimbursement within Part B Fee for Service or Physician Value Based contracting as well as proven leadership abilities

Pay Range

$100,000 - $120,000 USD

How We Care for You

• Mileage Reimbursement
• Minimum of 3 Weeks Paid Time Off for Full Time
• Part Time/Per Diem also accrue Paid Time Off
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• 401(k) with Employer Match
• Pet Insurance
• ID and Fraud Protection

Optimal C are is where your dedication meets a rewarding career.

Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exceptional people. We're committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day.

As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day.

We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.

Equal Opportunity Employer

We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.