Regional Pixel Support Manager — Experience & Ops Leader

Socket.dev; Atlanta (GA); On-site; USD 140,000 - 204,000; Full time

Job summary

Google's gTech division seeks a Product Support Manager for North America to lead the end-to-end Pixel support strategy in the region, acting as the regional expert and primary contact, coordinating with engineering, product, legal, and PR to deliver excellent customer experiences.

You will use data and user feedback to identify improvements, drive policy changes, and ensure launch readiness and operational excellence across support.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in a technical project management or a customer-facing role.
• MBA or advanced degree in Management, Business or related field (preferred).

Responsibilities

• Serve as the regional subject matter expert and primary point of contact for the end-to-end support journey.
• Be curious and data-led to understand the customer journey, metrics and user voice feedback to identify what’s going well, and what needs improvement.
• Drive process improvements and changes, identify opportunities, shape ideas for improvement, win hearts and minds with amazing storytelling and data analysis.
• Partner cross-functionally with engineering, product, legal, PR, and support delivery to advocate for users and drive operational excellence.

Skills

Technical project management

Customer-facing experience

Education

Bachelor’s degree or equivalent practical experience

MBA or advanced degree in Management or related field

Job description

Google's gTech division seeks a Product Support Manager for North America to lead the end-to-end Pixel support strategy in the region, acting as the regional expert and primary contact, coordinating with engineering, product, legal, and PR to deliver excellent customer experiences.

You will use data and user feedback to identify improvements, drive policy changes, and ensure launch readiness and operational excellence across support.