Regional Patient Financial Advocate

Firstsource; United States; On-site; USD 36,000 - 60,000; Full time

Job summary

Firstsource Solutions is seeking a Regional Patient Advocate to screen patients for eligibility programs on-site at hospitals within a designated region. The role requires travel to cover gaps and to support hospital staff with eligibility processes.

You will initiate applications at the bedside when feasible, document results, and maintain professional communications with clients and patient contacts.

Qualifications

• High school diploma or GED is required.
• 1–3 years’ experience with medical billing, medical coding, eligibility (government or or private) is preferred.
• Essential proficiency in personal computer skills and ability to collaborate with colleagues, patients, external organizations, and hospital staff.
• Capable of maintaining a professional and polite demeanor with minimal supervision.

Responsibilities

• Screen patients referred to Firstsource for eligibility assistance programs at the hospital.
• Travel within an assigned region to provide coverage and to cover for representatives who are unavailable.
• Initiate the application process at the patient’s bedside whenever feasible.
• Record patient information on the in-house screening sheet and document results in the hospital system.
• Foster positive working relationships with hospital staff at all levels and report progress to client contacts.

Skills

Medical billing

Medical coding

Eligibility verification

Education

High school diploma or GED

Job description

Firstsource Solutions is a leading provider of customized Business Process Management (BPM)

services. Firstsource specialises in helping customers stay ahead of the curve through transformational

solutions to reimagine business processes and deliver increased efficiency, deeper insights, and

superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the

US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering

complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial

Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies

Job Title: Regional Patient Advocate

Job Type: Full Time

Grade: H1

Function/Department: Eligibility Services

Reporting to: Manager – Eligibility & Enrollment

Pay Range: XXXXX

Role Description:

The Regional Patient Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs. They travel within an assigned region to provide additional coverage as needed, and to cover for Representatives who are ill, on vacation, on leave or out of the office for any reason.

• • Provide regular updates and reports to our client contact(s) to ensure they are


• • Potentially handle a small workload of accounts for resolution.


• • Step in to cover facilities within a designated region when onsite representatives are


• • Screen patients referred to Firstsource for eligibility assistance programs at the State,


• • Initiate the application process at the patient's bedside whenever feasible.


• • Identify the specific needs of patients and assist them in applying for assistance from


• • Introduce patients to Firstsource services and inform them about our regular follow-


• • Establish a foundation for the Patient Advocate Specialist to build a positive rapport


• • Clearly record all patient information on the designated in-house screening sheet and


• • Document screening results in the hospital's computer system.


• • Notify designated hospital employees promptly about the availability of assistance for


• • Perform fieldwork as necessary, including home visits to screen patients for eligibility


• • Fulfill other duties as assigned or required by the client contract.


• • Foster a positive working relationship with hospital staff across all levels and


• • Access information for the Patient Advocate Specialist as needed (discharge dates,


• • Adhere to established policies and procedures as outlined in the Employee Handbook


• • Stay informed about and actively participate in the Corporate Compliance Program.


• • Assist with additional projects as directed by management.

informed about our progress.

County, and/or Federal levels.

the appropriate agencies.

with the patient.

in State, County, and Federal programs.

departments.

and the Employee Code of Conduct.

Expected/Key Results

• • Deliver high levels of Customer Satisfaction


• • Deliver the defined process specific metrics


• • Adherence to process SOPs

Preferred Educational Qualifications

• • High school diploma or GED is required

Preferred Work Experience

• • 1 – 3 years’ experience with medical billing, medical coding, eligibility (government or


• • Essential proficiency in personal computer skills is expected.


• • Capability to collaborate and communicate effectively with colleagues, patients,


• • Aptitude for maintaining a professional and polite demeanour consistently.


• • Capacity to remain focused and productive even with minimal supervision.


• • Display initiative and creativity in fulfilling job duties.


• • Possess outstanding organizational abilities.


• • Skill in prioritizing multiple tasks within a demanding work setting.

external organizations, and hospital staff.