Regional Parts Manager

Hyster Yaledealernetworkcareers; Raleigh (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Regional Parts Manager to lead the central region's parts operations. This pivotal role focuses on maximizing productivity and profitability while enhancing customer experiences. The ideal candidate will build and mentor a high-impact team, oversee financial performance, and collaborate with various departments to ensure operational excellence. With a strong emphasis on continuous improvement and customer satisfaction, this position offers a dynamic environment where your leadership and strategic insights will drive significant impact. If you are passionate about operational success and customer service, this opportunity is for you.

Qualifications

• Minimum of 5 years experience with at least 3 years in a leadership role.
• Intermediate skill level in using PC software, primarily MS Office.

Responsibilities

• Build and develop a high-impact team for regional parts operations.
• Oversee financial and operational performance of the parts region.
• Engage with parts groups to achieve performance goals.

Skills

Customer Service Skills

Leadership

Operational Efficiency

Process Improvement

Technical Knowledge

Education

Four-year degree in a related field

Tools

MS Word

MS Excel

MS Access

Job description

PRIMARY FUNCTION:

The Regional Parts Manager will be responsible for the success of the central region parts territory by ensuring annual business and dealer excellence goals are met with a high focus on profitability, operational efficiencies, and enhancing customer experiences. Reporting to the General Parts Manager, this role will serve as the liaison between corporate, central and coastal regions for the purpose of establishing best practices to meet parts business objectives, process standardization, continuous improvement, and increased efficiencies.

ESSENTIAL DUTIES:

1. Build and develop a high-impact team of customer-facing professionals (warehousers, parts sales reps, parts leaders), capable of maintaining regional parts operations in a fast-paced and dynamic environment.
2. Oversee the assigned parts region financial and operational performance and provide recommendations to maximize the parts department’s productivity and profitability.
3. Conduct weekly branch visits to the assigned region to support operational execution.
4. Lead, coach, mentor, and collaborate with parts store management to continuously improve performance to meet business objectives.
5. Engage the respective Parts groups roles in key parts metrics and provide them with guidance on achieving those performance related goals and hold them to corporate accountability standards.
6. Participate as a member of the Construction Product Support staff in planning and assessing new product support approaches and objectives that will further increase the profitability for parts and the organization.
7. Monitor parts NPS/NLS (Net Promoter Score/Net Loyalty Score) and trends for the region.
8. Evaluate the overall quality of the parts delivery systems through the Customer Satisfaction Programs (NPS/NLS) and introduce new approaches designed to enhance product support for the region.
9. Work closely in collaboration with sales, service leaders and warehouse teams within the territorial branches, to ensure smooth parts operations flow while focusing on the customer experience.
10. Perform periodic evaluations, suggest recommendations, and follow up on all topics related to the Caterpillar Parts Excellence Program.
11. Be a liaison to IT / ERP / Inventory Control for troubleshooting issues and in providing field feedback, including for systems and workflow improvements.
12. Uphold the Core Values of Commitment, Integrity, Teamwork, Excellence and Safety by embracing the Gregory Poole way.

MINIMUM REQUIREMENTS:

Education: A four-year degree in a related field or an equivalent combination of education and experience.

Work Experience: Minimum of 5 years experience with at least 3 years in a leadership or supervisory role.

Physical: The ability to periodically travel, via car and/or airplane and stay overnight.

Other: Must have an intermediate skill level in using PC software, primarily MS Word, Excel and Access; Must have excellent customer service skills; a resilient, positive, and energic attitude towards process improvements; demonstrates a solid level of technical knowledge (can be previously acquired both through formal training, and on-the-job experiences).

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.