Regional Operations Supervisor

Winter Services, LLC; Milwaukee (WI); Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Regional Operations Supervisor to lead snow removal operations. This role involves overseeing regional activities, managing subcontractor relationships, and ensuring quality service delivery. The ideal candidate will have a strong background in snow removal management and sales, excellent communication skills, and the ability to thrive in a dynamic environment. With a primary remote setup and some travel required, this position offers a unique opportunity to make a significant impact in a vital industry. Join a company that values diversity and inclusivity while providing competitive benefits and a supportive work culture.

Benefits

Competitive salary based on experience

Medical, dental and vision insurance

Company-sponsored Group Term Life insurance

Short-Term Disability insurance

401k retirement plan with company match

Paid vacation and holidays

Fitness reimbursement

Qualifications

• Proven experience in snow removal management and service partner relations.
• Strong communication skills with clients and internal teams.

Responsibilities

• Oversee snow removal operations and manage subcontractor relationships.
• Conduct audits and ensure compliance with service agreements.

Skills

Commercial snow removal management

Service partner management

Sales in snow removal enhancement

Communication skills

Estimation and pricing structures

Self-starter

Multi-tasking

Organizational skills

Education

2 or 4 year degree in related field

2+ years experience in snow removal management

Tools

Yeti/App Systems

General computer skills

Job description

The Regional Operations Supervisor oversees all facets of snow removal operations within the Winter Services Regional Division. This role includes leading and coordinating the efforts of the regional operations coordinators, as well as handling planning, organizing, and directing regional activities. Responsibilities also involve prospecting and negotiating with current and potential partners, preparing for both the pre-season and post-season, conducting audits, managing billing, and overseeing documentation for the Regional Team. Additionally, the Regional Operations Supervisor supports both the Regional Sales Manager and the Regional Operations Managers. This role is primarily remote but will require some travel.

DUTIES & RESPONSIBILITIES:

• Prospect, negotiate and build relationships with current and potential subcontractor partners
• Act as a liaison for Winter Services and the subcontractor partner to prepare agreements, site assignments and equipment rates for new/existing subcontractors
• Ensures that all work performed conforms to specifications and within budgeted guidelines.
• Establish and administer operating policy and procedures that will ensure adequate performance and personnel safety
• Effectively and clearly communicate with clients, vendors, staff, subcontractors, and management
• Conduct cold-calls to potential new subcontractors and qualify them for new accounts
• Build and maintain Subcontractor file and ensure receipt of all required forms (i.e. signed agreement, W-9, C.O.I.).
• Ensure new subcontractors provide all necessary paperwork to the office PRIOR to performing work on a customer’s site.
• Ensure the completion of required paperwork from subcontractor prior to submitting it to the clearing house.
• Monthly audit of Subcontractor files to ensure valid C.O.I. based on insurance requirements and C.O.I. expiration.
• Support/Monitor Yeti/App Systems (setup, billing, training)
• Yeti/App System - Collect all services performed after each service and review it for completeness and accuracy
• Reach out to subcontractors that have not submitted correct information or have not verified services performed
• Handle any subcontractor pay questions and discrepancies
• Utilize industry expertise to suggest regular site enhancements to clients and identify any safety issues immediately
• Communicate scheduling scenarios and be able to articulate business situations as they arise
• Assist with updating property site maps.
• All other duties as assigned

QUALIFICATIONS:

• Knowledge of commercial snow removal management, management of service partners and a proven record of excelling in snow removal enhancement sales
• Ability to measure, estimate and understand service pricing structures as it pertains to snow removal related projects
• Ability to travel within designated territory and others as this may include overnight stays as necessary and possible weekend travel
• Self-starter that can manage all day-to-day activities, including schedules, on and off-site meetings and business critical deliverables
• Excellent communication skills with internal management, client representatives and service partners, both written and verbal
• Minimum of 2 or 4 year degree in related field or 2+ years experience in snow removal management, landscape management sales and management of service partners
• Must possess excellent written and verbal skills.
• Strong overall computer skills
• Highly flexible and adapts well to rapidly changing environment
• Able to multi-task and work with pressures of deadlines
• Strong value system (e.g. integrity, honesty)
• Organized and efficient

BENEFITS:

• Competitive salary based on experience
• Medical, dental and vision insurance benefits
• Company-sponsored Group Term Life & Short-Term Disability insurance
• 401k retirement plan with company match
• Paid vacation and holidays
• Fitness reimbursement

Winter Services is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal, state, and local fair employment practices law. Winter Services strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state, or local law.