Regional Operations Specialist

Elmington; Cedar Rapids (IA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Elmington is seeking a Regional Operations Specialist to enhance operational performance across a range of communities. This position will support occupancy growth, leasing efforts, and ensure compliance with affordable housing programs. The ideal candidate will possess strong skills in multifamily housing operations and customer service.

The role emphasizes problem-solving in a dynamic environment, supporting teams with strategic initiatives to drive community success.

Qualifications

• Minimum one year of multifamily housing experience.
• Strong understanding of occupancy management and resident relations.
• Ability to analyze operational performance and improve it.

Responsibilities

• Support occupancy growth initiatives across communities.
• Execute leasing strategies and marketing efforts.
• Assist with affordable housing compliance and recertifications.

Skills

Multifamily housing operations

Leasing

Customer service

Communication skills

Organizational skills

Education

Experience in multifamily housing

Tools

Microsoft Office Suite

Property management software

Job description

POSITION SUMMARY

Bedrock Property Management is seeking a highly adaptable and results‑driven Regional Operations Specialist to support operational performance across a portfolio of communities. This role serves as a flexible field resource, providing hands‑on support for occupancy growth, leasing execution, affordable housing compliance activities, staffing transitions, onboarding initiatives, and special projects.

The Regional Operations Specialist partners closely with Regional Managers and onsite teams to improve occupancy, strengthen resident experience, support compliance efforts, and drive overall operational excellence. This position is ideal for an individual who thrives in a fast‑paced environment, enjoys solving problems, and is passionate about helping communities succeed.

KNOWLEDGE / SKILLS / ABILITIES

• Strong understanding of multifamily housing operations, leasing, occupancy management, and resident relations
• Knowledge of affordable housing programs including LIHTC, HUD, HOME, Section 8, and layered financing programs preferred
• Ability to support and complete recertifications while maintaining compliance standards
• Strong customer service, communication, and interpersonal skills
• Excellent organizational skills with the ability to manage multiple priorities simultaneously
• Ability to analyze operational performance and identify opportunities for improvement
• Strong attention to detail and ability to maintain confidential information
• Ability to work independently while collaborating effectively with Regional Managers and onsite teams
• Ability to adapt quickly to changing priorities, staffing needs, and business demands
• Proficiency in property management software and Microsoft Office Suite
• Ability to maintain a flexible schedule, including occasional evenings and weekends as business needs require
• Ability and willingness to travel extensively

ESSENTIAL JOB FUNCTIONS

Occupancy, Leasing & Sales Performance

• Support occupancy growth initiatives across assigned communities
• Execute leasing strategies including traffic management, prospect tours, follow‑up activities, outreach efforts, and lease closing
• Assist with lease‑up execution and occupancy stabilization efforts
• Analyze leasing performance, conversion trends, and identify opportunities for improvement
• Partner with Marketing and Operations teams to increase qualified traffic and leasing activity
• Coach onsite teams on sales processes, lead management, prospect follow‑up, and leasing best practices
• Support implementation of pricing strategies and occupancy action plans
• Assist with resident retention initiatives and renewal execution

Affordable Housing & Compliance Support

• Support affordable housing programs including LIHTC, HUD, HOME, Section 8, and layered financing programs
• Assist with recertifications including resident outreach, document collection, file preparation, follow‑up, and submission readiness
• Partner with Compliance teams to reduce delinquent recertifications and resolve file deficiencies
• Support audit preparation and corrective action efforts
• Monitor compliance deadlines and proactively elevate potential risks
• Assist with move‑in qualification reviews and occupancy compliance requirements
• Maintain accurate resident documentation and confidentiality standards

Operational Site Support

• Deploy to communities requiring interim support due to staffing vacancies, transitions, onboarding activities, performance concerns, or special projects
• Assist with onboarding and training of onsite team members
• Support execution of company initiatives and operational standards
• Assist with resident communication and customer experience initiatives
• Conduct site reviews and identify opportunities for operational improvement
• Provide coverage for critical site functions during temporary staffing shortages
• Support cross‑functional teams to drive timely execution of business priorities

Reporting & Communication

• Maintain regular communication with Regional Managers regarding site conditions, progress, priorities, and operational barriers
• Provide updates on occupancy performance, leasing activity, recertification progress, and site initiatives
• Track key performance indicators and assist with execution of improvement plans
• Document action items and follow through to completion
• Perform all other duties as assigned

SPECIFIC EDUCATION OR EXPERIENCE

Required

• Minimum one (1) year of multifamily housing experience
• Experience in leasing, occupancy management, resident services, property operations, or affordable housing
• Strong customer service, communication, and organizational skills
• Proficiency in Microsoft Office Suite and property management software
• Valid driver’s license and reliable transportation

Preferred

• Two (2) or more years of multifamily housing experience
• Affordable housing experience including LIHTC, HUD, HOME, Section 8, or layered financing programs
• Experience supporting or completing recertifications
• Previous experience supporting multiple communities or serving in a regional, floating, or interim support role
• Proven success driving occupancy growth, leasing performance, or operational improvement initiatives
• Experience supporting lease‑ups, stabilization efforts, onboarding, or turnaround projects

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequently sit, stand, and walk
• Regularly required to talk or hear
• Frequently required to use hands or fingers to handle or feel objects, tools or controls
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl
• Occasionally lift and/or move up to 25 pounds
• Vision abilities include close vision, distance vision, peripheral vision and the ability to adjust focus
• The noise level in the work environment is usually moderate
• Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary

TRAVEL REQUIREMENTS

• Frequent travel required based on business needs, up to 75‑100% of the time
• Overnight and multi‑day travel assignments may be required
• Valid driver’s license and reliable transportation required
• Mileage and approved business expenses will be reimbursed in accordance with company policy
• Schedule flexibility is required to support operational and community needs

Bedrock Property Management is an equal‑opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.