Regional Operations Manager (Bilingual English/Spanish)

Oneliance LLC; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Oneliance LLC is seeking a hands-on Regional Operations Manager to oversee a growing multi-site retail services portfolio across the Northeast.

This position is responsible for daily operations, staffing, customer relationships, quality assurance, financial performance, and employee management across multiple locations. The ideal candidate is highly organized, customer-focused, and experienced managing frontline service teams.

Qualifications

• Fluent in English and Spanish required.
• 3+ years multi-site operations management experience.
• Experience in janitorial, facilities, retail, hospitality, logistics, or service industries.
• Proficient in Microsoft Office.
• Valid driver's license and ability to travel regularly.

Responsibilities

• Manage day-to-day operations across multiple locations.
• Handle employee call-offs, no-shows, schedule changes, and emergency staffing situations.
• Recruit, hire, onboard, train, and retain employees.
• Manage site supervisors and frontline staff.
• Conduct site inspections and quality audits.
• Serve as the primary operational contact for customers.
• Ensure service quality and contract compliance.
• Monitor labor hours, overtime, productivity, and operating costs.
• Manage supply, chemical, and equipment inventories.
• Support startup and onboarding of new locations as the account grows.
• Maintain availability during weekends to address staffing and service issues.

Skills

Bilingual English/Spanish

Multi-site operations

Staffing & scheduling

Microsoft Office

Tools

Microsoft Office

Job description

Oneliance is seeking a hands-on Regional Operations Manager to oversee a growing multi-site retail services portfolio throughout the Northeast.

This position is responsible for daily operations, staffing, customer relationships, quality assurance, financial performance, and employee management across multiple locations. The ideal candidate is highly organized, customer-focused, and experienced managing frontline service teams.

Responsibilities

• Manage day-to-day operations across multiple locations.
• Handle employee call-offs, no-shows, schedule changes, and emergency staffing situations.
• Recruit, hire, onboard, train, and retain employees.
• Manage site supervisors and frontline staff.
• Conduct site inspections and quality audits.
• Serve as the primary operational contact for customers.
• Ensure service quality and contract compliance.
• Monitor labor hours, overtime, productivity, and operating costs.
• Manage supply, chemical, and equipment inventories.
• Support startup and onboarding of new locations as the account grows.
• Maintain availability during weekends, the busiest operational period, to quickly address and resolve staffing, customer, and service issues as they arise

Qualifications

• Fluent in English and Spanish (required).
• Minimum 3 years of multi-site operations management experience.
• Experience in janitorial, facilities, retail, hospitality, logistics, or service industries.
• Strong leadership and employee management skills.
• Experience managing staffing and scheduling.
• Excellent communication and customer service skills.
• Proficient in Microsoft Office.
• Valid driver's license and ability to travel regularly.