Regional Operations Manager

HMP Properties, LLC; South Carolina; On-site; USD 110,000 - 180,000; Full time

Job summary

HMP Properties seeks a Regional Operations Manager to lead performance across a portfolio of hotels. Reporting to the COO, you will partner with General Managers and corporate teams to maximize profitability, guest satisfaction, and brand compliance while developing future leaders.

The role requires extensive travel, multi-property oversight, and a track record of improving GOP, EBITDA and operational metrics within major brands.

Qualifications

• Bachelor's degree preferred.
• 7 years hotel operations leadership.
• Multi-property experience preferred.
• Experience with Hilton, Marriott, Hyatt, Choice and/or IHG brands.

Responsibilities

• Lead and coach assigned General Managers.
• Conduct regular property visits and operational reviews.
• Develop succession plans and future hotel leaders.
• Drive accountability throughout the region.
• Partner with Sales and Revenue Management on commercial strategies.

Skills

Leadership

Financial acumen

Accountability

Problem solving

Education

Bachelor's degree

Job description

Position Summary

The Regional Operations Manager serves as a key operational leader responsible for driving performance across an assigned portfolio of hotels. Reporting directly to the Chief Operating Officer, this leader partners with General Managers and corporate departments to maximize profitability, guest satisfaction, associate engagement and brand compliance while developing future leaders.

Leadership Responsibilities

• Lead and coach assigned General Managers.
• Conduct regular property visits and operational reviews.
• Develop succession plans and future hotel leaders.
• Drive accountability throughout the region.

Operational Excellence

• Ensure compliance with brand standards and HMP operating procedures.
• Improve guest satisfaction and quality assurance scores.
• Lead hotel transitions, acquisitions and special projects.

Financial Performance

• Drive top-line revenue, GOP and EBITDA performance.
• Review P&Ls, payroll, purchasing and labor productivity.
• Partner with Sales and Revenue Management on commercial strategies.

People Development

• Recruit, coach and retain high-performing General Managers.
• Conduct performance reviews and leadership development.

Qualifications

• Bachelor's degree preferred.
• 7 years hotel operations leadership.
• Multi-property experience preferred.
• Experience with Hilton, Marriott, Hyatt, Choice and/or IHG brands.

Decision-Making Authority

• Approve regional action plans.
• Recommend staffing, promotions and corrective action.
• Approve operating expenditures within authority.

Executive Competencies

• Leadership
• Financial Acumen
• Accountability
• Problem Solving

Key Performance Indicators

• GOP Achievement
• Payroll Management
• Brand Compliance

Physical Requirements

• Ability to travel extensively and conduct hotel inspections.
• Ability to work flexible hours including evenings and weekends.

Work Environment

• Field-based leadership role requiring frequent travel and collaboration with hotel and corporate teams.

Why HMP Properties

At HMP Properties, we believe exceptional results are achieved through outstanding leadership, accountability, collaboration, and a passion for hospitality. The Regional Operations Manager plays a critical role in shaping our culture, driving portfolio performance, developing future leaders, and delivering long-term value to our owners, team members, and guests.