Regional Operations Manager

MIKE'S BIKES; Denver (CO); On-site; USD 60,000 - 86,000; Full time

Job summary

MIKE'S BIKES in Denver seeks an Operations Manager to lead the bike build team, ensure QC, and manage inventory and store operations. The role focuses on implementing efficient processes, driving safety, and coordinating with regional leaders to meet KPIs.

You will train staff on new procedures, oversee transfers and cycle counts, and partner with vendors and local teams to maintain smooth, high-quality operations in a fast-paced environment.

Qualifications

• Proficiency with basic hand tools and power tools.
• Ability to manage project timelines across multiple locations simultaneously.
• Basic technical bike knowledge.
• Proficiency with Google Suite.

Responsibilities

• Oversee bike building team and quality control procedures.
• Manage inventory, inbound/outbound receiving and transfers.
• Oversee facility and store operations, including safety audits.
• Collaborate with regional leadership to address bottlenecks.
• Train staff on new processes and ensure adherence to policies.

Skills

Basic hand & power tools

Project timeline management

Bike knowledge

Google Suite

Job description

Description

Warehouse Management

• Oversee bike building team,
• Quality
• Ensure QC procedure is followed
• Ensure Feedback forms are followed up on and action items are taken
• Actively seeks out training for builders, especially on new products or procedures
• Quantity
• Work with Regional Director to understand KPIs for the build team
• Work with the lead bike builder to create action plans to address build concerns
• Oversee inventory management
• Inbound/outbound receiving and operations
• Physical storage space
• Assist with cycle counts, RTV, and transfers as needed
• Non-Inventory vendor management and oversight
• Oversee transfer schedule and routes
• Make sure transfers are operating effectively (including covering for the driver)
• Vehicle fleet oversight

Retail & Cross-Functional Support

• Localized operations support
• Assist with cycle counts, inventory adjustments, or other operational duties where needed
• Fill in for key Ops needs when Managers are on PTO or simply behind (e.g. when new managers are hired or a store is missing key staff)
• Oversee negative inventory, past due transfers, partial payments, etc.
• Identify, implement and train staff on new processes - be boots on the ground after roll out
• With a Ci lens, diagnose bottlenecks in ops processes between stores and spearhead
• Demo policy, safety procedures, etc...
• Collaborate with regional training manager to implement new operational processes
• Manage projects with vendors, contractors, property management companies, building owners, and regulatory agencies.
• I.e. Denver East's 1% Retail Tax, e-bike credits, bike trade-in partners, etc.
• Oversee brick-and-mortar facilities management
• Point of contact for Verkada security response
• Safety management
• Oversee local monthly safety audits and assist store teams on needed corrections
• Sustainability
• Quarterly reporting of utilities usage
• Assisting director of operations with localized sustainability initiatives

WHAT YOU BRING TO THE TABLE

• Proficiency with basic hand tools and power tools (I.e. screwdrivers, drills, etc.)
• Ability to manage project timelines across multiple locations simultaneously
• Basic technical bike knowledge
• Proficiency with Google Suite

Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the overall duties and responsibilities of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the overall duties and responsibilities. While performing the duties of this job, the employee is regularly required to stand, walk, use of hands and fingers, handle, or feel, reach above head with hands and arms, lift, push, climb, stoop, kneel, crouch, and/or crawl, pull, talk and hear. The ability to lift and/or move up to 30 pounds' solo and up to 50 pounds' shoulder to height repetitively throughout the day. Vision may be corrected within normal range. The noise level in the work environment is loud.