Assistant Manager

Mike's Bikes; Sausalito (CA); On-site; USD 37,000 - 41,000; Full time

Job summary

Mike’s Bikes, a leading family of world-class bike shops, seeks an Assistant Manager to maintain an accurate inventory database and link the store to the company’s product supply chain by processing and verifying incoming and outgoing parts, accessories, and bicycles. The role supports day-to-day operations, stock control, and merchandising to empower sales and tech teams.

You will supervise transfers, fulfill requests, organize inbound stock, and guide tech staff to check-in bikes by urgency,

Qualifications

• Strong organizational, planning, analytical and communication skills.
• Time/deadline management and attention to detail.
• Knowledge of, or enthusiasm for, bicycles and the bicycle industry a huge plus.
• Proven ability to plan and accomplish goals with a demonstrated history of growing businesses.
• Strong coaching, development and performance feedback skills.
• Strong leadership presence, including the ability to engender confidence and enthusiasm during periods of change or slower business.
• Excellent problem solving abilities and on-the-fly thinking to match the fast moving shop environment.
• Above average people skills to finesse sticky customer situations and build lasting relationships.

Responsibilities

• Oversee inter-store transfers (outbound) and coordinate stock movements.
• Fulfill telephone and online product requests from store personnel.
• Verify, organize and stock product received following proper procedures.
• Direct tech staff to check-in bikes by urgency (Paid, Customer request, etc).
• Process vendor drop-ship orders and reconcile discrepancies.
• Keep sales floor stocked and merchandise displays as directed.
• Conduct physical inventory counts and report discrepancies.
• Lead morning huddles and ensure customer service rules are followed.
• Assist customers when all sales staff are occupied.
• Ensure warranty returns are processed properly.

Skills

Organizational skills

Planning skills

Analytical skills

Communication skills

Time management

Attention to detail

Consistency

Coaching & feedback

Leadership presence

Problem solving

People skills

Job description

Mike’s Bikes is a leading family of world-class bike shops, known for deep expertise, genuine enthusiasm for cycling, and a relaxed approach to work. The company fosters a fast-paced environment that values fresh ideas, creative thinking, and a strong customer focus. With nineteen stores that dominate their local markets, Mike’s Bikes is recognized as one of the best bike shop networks in the United States. Team members consistently describe Mike’s Bikes as a great place to work, offering opportunities to grow skills, share passion for bikes, and contribute to a supportive, high-performing retail culture.

Position Overview

The Assistant Manager responsible for maintaining an accurate inventory database and linking their store to the company’s product supply chain by processing and verifying all incoming and outgoing parts, accessories, and bicycles. Operations staff also collect physical inventory data, execute directives from purchasing and other departments, and work with the General Manager provide their store day-to-day operational support, maintaining a retail environment that enables the success of the sales and tech department.

Essential Job Functions

• Inter-Store Transfers- Outbound
• Fulfill telephone and online requests for product from store personnel.
• Remove from stock and process products for transfer following proper procedures
• Assist drivers and ensure all products are loaded onto the transfer truck

Visual

• Implement visual directives as they are assigned by Merchandising Manager

Inter-Store Transfers- Inbound

• Verify, organize and stock product received following proper procedures
• Ensure product arrives in good condition
• Confirm that customers are contacted and notify store personnel of arrival of requested product
• Direct tech staff to check-in bikes in order of urgency (Paid, Customer request, etc)

Receiving

Orders Received Centrally - process incoming orders received by the distribution center.

• Verify, organize and stock product received following proper procedures
• Ensure product arrives in good condition

Orders Drop-Shipped by Vendors - Process incoming orders direct from vendors.

• Match shipped product to vendor pick-list/pack-slip
• Make sure all product arrives in good condition
• Report any shipping/receiving discrepancies to purchasing department
• Submit paperwork to accounting
• Process product (Price and security tag as necessary) and merchandise on the sales floor

Keep sales floor stocked with available product

• Keep product displayed as directed by the Merchandising Department
• Maintain back-stock organization
• Request more centrally warehoused product as needed

Warranty Returns

• Ensure warranty documentation is complete and properly filled out
• Transfer warranty returns to the distribution center following proper procedures

Physical Inventory

• Conduct regular physical inventory counts as assigned following proper procedures
• Report inventory discrepancies to the supervising manager
• Research inventory discrepancies as instructed

General Store Operations – Help provide the store with a smooth and successful operation, including assisting customers when all sales staff is occupied.

• Keep store stocked with supplies-forms, office supplies, etc

MOD

• Effectively quarterback the sales floor to ensure all customers are served exceeding well.
• Conduct morning huddles.
• Execute our Rules of Customer Service to resolve all customer conflicts or complaints.
• Complete any tasks given by your GM.

Hourly Pay Range:

• This compensation package will be dependent on experience, qualifications, industry experience and the interview with a potential range of up to $27-$30 per hour.

Requirements

Strong organizational, planning, analytical and communication skills.

Time/deadline management skills, attention to detail, and consistency are a must.

Knowledge of, or enthusiasm for, bicycles and the bicycle industry a huge plus.

Proven ability to plan and accomplish goals with a demonstrated history of growing businesses

Strong coaching, development and performance feedback skills

Strong leadership presence, including the ability to engender confidence and enthusiasm during periods of change or slower business

Ability to create a vision of the future that motivates employees to want to achieve it.

Excellent problem solving abilities and on-the-fly thinking to match the fast moving shop environment.

Above average people skills to finesse sticky customer situations and build lasting relationships.