Retail Bike Technician

Dick's Sporting Goods; Plainfield (IN); On-site; USD 30,000 - 45,000; Full time

Job summary

Dick's Sporting Goods is seeking a Bike Technician in Plainfield, Indiana, focused on delivering an exceptional experience to cyclists. This role involves building and repairing bicycles, providing knowledgeable product recommendations, and engaging customers in the Bike Department.

The ideal candidate will have prior experience in bicycle repair and sales, along with the ability to create an inviting and service-oriented atmosphere. Strong commitment to customer service and teamwork is essential for success in this position.

Qualifications

• Prior experience of building, repairing, and selling bicycles preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally.
• Ability to work extended periods of time standing or walking.

Responsibilities

• Create a world-class customer experience by providing passionate customer service.
• Build and repair bikes in accordance with established procedures.
• Achieve sales goals through selling bikes and related merchandise.

Skills

Bicycle building and repairing

Customer engagement

Sales skills

Job description

Overview

The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures. This individual will pull from personal experiences and industry research and trends to provide strong product recommendations that align to the customer's needs.

Responsibilities

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.

• Uphold company standards for merchandise presentation.

• Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in their sport or activity.

• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.

• Achieve sales goals through selling bikes and related merchandise.

• Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.

• Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.

• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

• Takes an all-hands-on-deck approach to support the team across the store.

• Performs other tasks as assigned by management.

Teammate Traits

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability

• Customer-Focus

• Collaborative

• Instills Trust

• Decision-Quality/Decision-Making Abilities

• Action-Oriented

Qualifications

• Prior experience of building, repairing, and selling bicycles preferred

• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).

• Ability to work extended periods of time (up to 4 hours) standing or walking.