Regional Operations Manager

Shaw Contract EMEA; Belleville (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Shaw Industries Group, Inc. is seeking a Regional Operations Manager to lead the Belleville, MI Regional Distribution Service Center.

The role supervises 22 associates across two shifts and oversees receiving, processing, shipping, storing and delivering flooring products throughout Michigan. The position emphasizes safety, customer service, and continuous improvement, with cross‑functional collaboration with Sales and Customer Service.

Qualifications

• Bachelor's degree with 1+ year logistics experience, or associate degree with 3+ years in logistics.
• Experience managing hourly associates and coaching leadership teams.
• Proven ability to drive continuous improvement and meet performance goals.
• Strong cross-functional collaboration with Sales and Customer Service.

Responsibilities

• Oversee overall performance of the RDC, ensuring safety, customer experience, associate engagement, and cost efficiency.
• Provide clear direction across shifts, removing barriers and ensuring daily execution.
• Coach and develop leadership teams to improve performance and engagement.
• Collaborate with Sales and Customer Service to resolve exceptions and uphold service standards.
• Report facility performance to the Director of Regional Operations and identify improvement opportunities.
• Maintain a safe working environment, ensuring DOT compliance and safety protocols.
• Motivate associates to meet facility goals and foster ownership and initiative.
• Expand market presence and negotiate freight rates to secure new business.
• Optimize transportation equipment and personnel for timely delivery and pickup.

Skills

Leadership

Coaching

Communication

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree in logistics or related field

Job description

Position Overview

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more. Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide. Lead with purpose in a dynamic logistics environment! Shaw Industries is seeking a Regional Operations Manager to oversee the daily operations of its Regional Distribution Service Center in Belleville, MI. This leadership role is responsible for guiding a team of 22 associates - including drivers, and warehouse associates -across two shifts. The facility supports key logistics functions such as receiving, processing, shipping, storing, and delivering flooring products throughout Michigan. This is a strategic opportunity to drive operational excellence within a fast-paced, customer-focused distribution network.

Job Title

Regional Operations Manager

Position Overview

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more. Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide. Lead with purpose in a dynamic logistics environment! Shaw Industries is seeking a Regional Operations Manager to oversee the daily operations of its Regional Distribution Service Center in Belleville, MI. This leadership role is responsible for guiding a team of 22 associates - including drivers, and warehouse associates -across two shifts. The facility supports key logistics functions such as receiving, processing, shipping, storing, and delivering flooring products throughout Michigan. This is a strategic opportunity to drive operational excellence within a fast-paced, customer-focused distribution network.

Responsibilities

• Oversee the overall performance of the Regional Distribution Center (RDC), ensuring excellence in safety, customer experience, associate engagement, and cost efficiency.
• Provide clear, consistent direction to associates across all shifts, removing operational barriers and promoting effective daily execution.
• Drive accountability by working directly with your team to reinforce performance expectations, provide coaching, and support their ongoing growth and engagement.
• Collaborate daily with Sales and Customer Service teams to resolve customer exceptions and uphold Shaw's high standards for service delivery.
• Communicate regularly with Director of Regional Operations to report on facility performance and identify opportunities for continuous improvement.
• Maintain a safe working environment for all associates, ensuring compliance with DOT regulations and company safety protocols.
• Motivate and empower associates to meet facility goals, implementing process improvements and fostering a culture of ownership and initiative.
• Expand market presence for Shaw Truck by negotiating freight rates and securing new business, while ensuring customer needs are met consistently.
• Optimize the use of transportation equipment and personnel to ensure timely and efficient delivery and pick-up services.

Qualifications

• Bachelor's degree and 1+ year of logistics experience; or associate degree and 3+ years of logistics experience or High School Diploma/GED & 5-7 years of logistics management/supervisor experience.
• Capability and aspiration to progress within the organization.
• Experience working with hourly associates, with a demonstrated ability to guide teams toward shared operational goals.
• Proven ability to coach and develop leadership teams to improve performance and operational efficiency.
• Commitment to maintaining high standards and driving continuous improvement across all areas of responsibility.
• Ability to collaborate effectively with cross-functional teams, including Sales and Customer Service, to meet customer expectations.
• Hands-on experience managing operational processes and resolving challenges in a fast-paced environment.
• Leadership experience within large and diverse organizational structures.
• Strong communication skills, both written and verbal, for effective interaction across teams and with external partners.
• Excellent organizational skills and attention to detail in managing complex workflows.
• Willingness and ability to travel to regional warehouse locations as needed.
• Demonstrated initiative and focus on achieving results.
• Knowledge of Department of Transportation (DOT) compliance and transportation regulations preferred.

Competencies

• Lead Change
• Build Successful Team
• Demonstrate Inclusive Leadership
• Build Trusting Relationships
• Demonstrate Strategic Influence

Please note: This role is managing a singular Distribution Center, not multiple facilities.

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.