Regional Operations Manager

AgGeorgia Farm Credit; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Match up to 6%

Tuition reimbursement

Generous paid leave

Company holidays

Job summary

AgGeorgia Farm Credit seeks a Regional Operations Manager to oversee loan processing, branch operations, and customer service across multiple locations. This role emphasizes staff development, compliance, and process improvement to deliver high-quality loan support.

You will mentor teams, supervise data entry and servicing activities, and collaborate with leadership to ensure policies are followed. Travel to branches is required as needed to drive efficiency.

Qualifications

• Bachelor's degree in business, accounting, or finance, or equivalent experience.
• 7–10 years of knowledge and experience in loan processing and lending compliance.
• Strong written and verbal communication and leadership abilities.

Responsibilities

• Supervise loan support staff and oversee loan processing and customer service at assigned locations.
• Mentor, coach, and develop staff to ensure efficient branch operations.
• Ensure accurate data entry and monitor metrics for loan processing efficiency.
• Collaborate with Regional Lending Managers to align branch operations with policies and goals.
• Support internal controls by reviewing procedures and coordinating training.
• Assist with staff development and ensure timely, compliant processes across locations.
• Travel to office locations as needed to supervise and improve operations.

Skills

Communication

Leadership

Project management

Attention to detail

Travel readiness

Computer skills

Education

Bachelor's degree in business, accounting, or finance

Tools

Loan origination systems

Servicing systems

Microsoft Office

Job description

JOB DESCRIPTION We are seeking a Regional Operations Manager to join our team! At AgGeorgia Farm Credit, we strive to build an inclusive team of employees and leverage our unique strengths. Become a part of our team today and grow with us! AgGeorgia Farm Credit prides itself to be a caring, family-oriented culture that promotes a positive work environment. If you are a highly motivated individual looking to serve the community you work in, check us out! The Regional Operations Manager will work with us at one of our AgGeorgia Farm Credit branch locations.

AgGeorgia Farm Credit prides itself on being a caring, family-oriented culture that promotes a positive work environment. If you are a highly motivated individual looking to serve the community you work in, check us out!

Loan Processing Supervision/Management

• Provide supervision to loan support staff in the assigned locations regarding loan transactions and customer service.
• Mentor, coach, counsel, and develop assigned staff to ensure the delivery of loan processing and branch operations.
• Ensure prompt, accurate and comprehensive data entry of loan transactions to support the loan process life cycle.
• Evaluate and monitor key metrics reflecting the efficiencies and effectiveness of the assigned location's loan processing transactions.
• Collaborate with Regional Lending Managers and other members of management to ensure effective branch operations and customer service.
• Ensure alignment of loan support staff objectives are in accordance with the mission objectives of the Association.
• Maintain thorough knowledge of loan processes and responsibilities to assist in office locations when necessary.
• Visit office locations and participate in team and Association meetings as needed.

Member Servicing Supervision/Management

• Operate as a subject matter expert regarding loan operations processes, providing an escalation point for issue resolution.
• Manage effective internal and external customer relationships to provide a high level of service based on a culture of quality, timely, innovative, and flexible service focused on meeting or exceeding customer expectations.
• In collaboration with Human Resources ensure staff training and continued learning is in place to ensure consistent use of loan origination systems, servicing systems, business processes, policy and procedure updates and compliance training.
• Collaborate with Director of Loan Operations and other Regional Operations Managers to ensure all policy and procedural changes impacting the loan support's responsibilities are effectively communicated and implemented timely.

Monitoring Internal Controls

• Assist in refining and updating the loan operation manual and operation procedures as needed.
• Ensure internal controls are regularly validated to ensure compliance with policy and procedures.
• Review and monitor internal reports, quality control results, internal and external audit results, to identify deficiencies; then adjust as necessary to coach, train, and provide guidance to remedy any deficiencies identified.
• Consult regularly with assigned regional lending managers and lending officers to ensure accountability in customer service, work is completed timely, and efficient processes are occurring as intended.
• Adjust as necessary to accomplish the overall objectives of Loan Operations Department.

Other Duties as Assigned/Personal Employee Development

• Other duties and responsibilities as assigned, which may include specific projects.
• Participate in continuous learning activities to sustain knowledge of the industry, management practices, and Association policies, procedures, and guidelines.

Knowledge, Skills, and Abilities:

• Education and/or experience equivalent to an bachelor's degree in business, Accounting, or Finance, paralegal experience
• 7 - 10 years of knowledge and experience of loan processing and lending compliance
• Ability to communicate (written and verbal) effectively with team and branch contacts speaking, writing, and listening
• Detail oriented, self-disciplined, and able to manage a large number of staff with varying degrees of knowledge and expertise
• Ability to organize and lead projects and initiatives; comfortable working under pressure in a changing environment to meet varying deadlines, working independently and collectively within a diverse team environment
• Demonstrates team/location leadership by identifying and implementing process improvements and contributes to building a positive team atmosphere
• Knowledge of Farm Credit branch loan documentation requirements, loan operations and Association policies and procedures, and state and federal regulations
• Has the ability to transfer knowledge to others via mentoring, shadowing experiences and management of staff
• Ability to travel via auto to carry out essential responsibilities of the job
• Strong computer skills
• Ability to focus on problem solving skills (critical thinking) with solution-driven results

Benefits

• Comprehensive medical coverage and additional options for dental and vision benefits. We also offer flexible spending and health savings accounts.
• 401(k) Plan with a 100% match up to 6% of pay, with an automatic company contribution.
• Tuition reimbursement program.
• Generous annual leave and sick leave benefits.
• Company paid holidays.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.