Regional Operations Leader - Elevating Member Experience

Commonwealth Credit Union; Frankfort (KY); On-site; USD 85,000 - 120,000; Full time

Job summary

Commonwealth Credit Union seeks an Operations Regional Manager to lead strategic day-to-day operations across multiple branch locations within a defined region. You will partner with senior leaders to drive performance, service excellence, and omni-channel member experiences.

The role emphasizes developing high-performing teams, managing compliance, and expanding community partnerships to support members’ financial well-being and organizational growth.

Qualifications

• 5 years of successful management experience over multiple functions in a financial institution.
• Bachelor's degree in business or related field preferred, or equivalent experience.
• Certified Credit Union Executive or Credit Union Management Institute graduate preferred

Responsibilities

• Lead the strategic day-to-day operations of multiple branch locations within the assigned region, ensuring alignment with organizational goals and service standards.
• Collaborate with senior leadership to implement operational controls, analyze performance data, and drive continuous improvement.
• Oversee cross-functional initiatives and ensure consistency in service delivery across all channels.
• Promote growth and innovation through community engagement and regional partnerships.
• Ensure regulatory compliance, internal policies, and risk management protocols across branches.

Skills

Leadership

Problem Solving

Communication

Coaching

Analytical

Education

High School or GED

Bachelor's degree in Business Administration or related field

Certified Credit Union Executive or Credit Union Management Institute graduate

Job description

Commonwealth Credit Union seeks an Operations Regional Manager to lead strategic day-to-day operations across multiple branch locations within a defined region. You will partner with senior leaders to drive performance, service excellence, and omni-channel member experiences.

The role emphasizes developing high-performing teams, managing compliance, and expanding community partnerships to support members’ financial well-being and organizational growth.