Regional Operations Facilities Manager

Goodwill Industries of Northwest NC; Asheville (NC); Vor Ort; USD 54.000 - 66.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

403(b) Retirement Savings Plan

Employee Assistance Program

Quarterly Incentive Programs

Medical Insurance

Dental and Vision Coverage

Tuition Reimbursement

Zusammenfassung

Goodwill Industries of Northwest North Carolina, Inc. is seeking a Regional Operations Manager to serve as the operational liaison among Mission Advancement, Retail Stores, Outlet Operations, Recycling, Dell Reconnect, and Transportation.

The role focuses on maximizing inventory flow, boosting revenue opportunities, and maintaining a safe, clean regional operations center. You will collaborate with department leaders to enhance productivity, reduce losses, and improve the donor and customer

Qualifikationen

• Five or more years of progressive operations or distribution management experience.
• Experience leading cross-functional teams in retail, logistics, warehouse, recycling, or manufacturing environments preferred.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Proficiency with inventory management systems, Microsoft Office, and operational reporting tools.

Aufgaben

• Serve as the primary liaison between Retail, Outlet, Recycling, Dell Reconnect, and Transportation departments.
• Coordinate daily operational priorities to ensure efficient movement of donated goods throughout the facility.
• Assist department leaders in prioritizing projects, resolving operational challenges, and allocating resources effectively.
• Facilitate communication and collaboration among departments to achieve regional operational goals.
• Coordinate with Career Connections leadership to support facility needs, special events, workforce development initiatives, and operational projects.
• Analyze inventory movement and identify opportunities to maximize product availability and revenue generation.
• Develop and implement strategies to improve product flow from donation receipt through retail, outlet, recycling, and salvage channels.
• Monitor key performance indicators and recommend process improvements that increase productivity and profitability.
• Collaborate with leadership to reduce bottlenecks and improve overall operational efficiency.
• Ensure the regional operations facility is safe, clean, organized, and compliant with all SOPs.
• Conduct routine inspections of operational areas, identifying and correcting safety or compliance concerns.
• Ensure all departments maintain high standards of housekeeping, organization, and presentation.
• Coordinate facility improvement projects and support preventive maintenance initiatives.
• Ensure parking lots, donation areas, sidewalks, landscaping, and exterior grounds maintained to Goodwill standards.
• Monitor vendor performance related to landscaping, snow removal, waste management, and exterior maintenance.
• Maintain a clean, welcoming, and safe environment for donors, shoppers, employees, and community partners.

Kenntnisse

Operational Leadership

Cross-Functional Collaboration

Process Improvement

Inventory & Supply Chain Management

Safety & Compliance

Asset Protection

Data Analysis & Performance Management

Project Management

Customer & Donor Focus

Strategic Thinking

Ausbildung

Bachelor's degree in Business, Operations Management, Logistics, Supply Chain, or related field

Tools

Inventory management systems

Microsoft Office

Operational reporting tools

Jobbeschreibung

• Salary : $60,000 USD per year
• Ret
• Full-Time
• Requisition #: REGIO015150

Description

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 28 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org .

Job Summary

The Regional Operations Manager serves as the operational liaison between Mission Advancement, Retail Stores, Outlet Operations, Recycling, Dell Reconnect, and Transportation to ensure the efficient movement of donated goods throughout the Goodwill value chain. This role is responsible for maximizing inventory flow, increasing revenue opportunities, supporting operational priorities, and maintaining a safe, clean, and standards-compliant regional operations center.

Working collaboratively with department leaders, the Regional Operations Manager identifies opportunities to improve productivity, streamline processes, reduce losses, and enhance the customer and donor experience while supporting Goodwill's mission of creating opportunities for individuals through the power of work.

Cross-Functional Operations

• Serve as the primary liaison between Retail, Outlet, Recycling, Dell Reconnect, and Transportation departments.
• Coordinate daily operational priorities to ensure efficient movement of donated goods throughout the facility.
• Assist department leaders in prioritizing projects, resolving operational challenges, and allocating resources effectively.
• Facilitate communication and collaboration among departments to achieve regional operational goals.
• Serve as the operational liaison to the Goodwill Career Connections Center located within the Regional Operations Center, ensuring the facility provides a safe, clean, welcoming, and professional environment for participants, staff, and community partners.
• Coordinate with Career Connections leadership to support facility needs, special events, workforce development initiatives, and operational projects.

Inventory Flow & Revenue Optimization

• Analyze inventory movement and identify opportunities to maximize product availability and revenue generation.
• Develop and implement strategies to improve product flow from donation receipt through retail, outlet, recycling, and salvage channels.
• Monitor key performance indicators and recommend process improvements that increase productivity and profitability.
• Collaborate with leadership to reduce bottlenecks and improve overall operational efficiency.

Facility Management & Compliance

• Ensure the regional operations facility is safe, clean, organized, and compliant with all Goodwill Standard Operating Procedures (SOPs).
• Conduct routine inspections of operational areas, identifying and correcting safety or compliance concerns.
• Ensure all departments maintain high standards of housekeeping, organization, and presentation.
• Coordinate facility improvement projects and support preventive maintenance initiatives.

Exterior & Grounds Management

• Ensure parking lots, donation areas, sidewalks, landscaping, and exterior grounds are maintained to Goodwill standards.
• Monitor vendor performance related to landscaping, snow removal, waste management, and exterior maintenance.
• Maintain a clean, welcoming, and safe environment for donors, shoppers, employees, and community partners.
• Partner closely with the Loss Prevention team to identify and reduce internal and external shrink.
• Promote accountability and operational controls that protect donated goods and organizational assets.
• Assist with investigations, audits, and implementation of corrective actions.
• Support employee education and awareness regarding theft prevention and operational integrity.
• Evaluate operational workflows and recommend innovative solutions that improve efficiency, reduce costs, and enhance service.
• Support implementation of new technology, equipment, and operational processes.
• Foster a culture of continuous improvement, accountability, and teamwork.
• Build strong relationships with department managers and regional leadership.
• Provide coaching, guidance, and operational support to ensure consistent execution of organizational priorities.
• Promote Goodwill's mission, values, and commitment to sustainability and community impact.

Education

Bachelor's degree in Business, Operations Management, Logistics, Supply Chain, or related field preferred.

Qualifications

• Five or more years of progressive operations or distribution management experience.
• Experience leading cross-functional teams in retail, logistics, warehouse, recycling, or manufacturing environments preferred.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Proficiency with inventory management systems, Microsoft Office, and operational reporting tools.
• Operational Leadership
• Cross-Functional Collaboration
• Process Improvement
• Inventory & Supply Chain Management
• Safety & Compliance
• Asset Protection
• Data Analysis & Performance Management
• Project Management
• Customer & Donor Focus
• Strategic Thinking

BENEFITS

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:

• Paid Time Off (PTO)
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

EOE. E-Verify Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.