Associate Vice President Retail Operations

Goodwill Industries of Northwest North Carolina, Inc.; Winston-Salem, Northern (NC, KY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Paid Time Off

403(b) Retirement Savings Plan

Employee Assistance Program

Employee Referral Program

Quarterly Incentive Programs

Corporate Discount Programs

Medical Insurance

Prescription Coverage

Dental and Vision Coverage

Flex Spending Accounts

Short & Long-Term Disability

Life Insurance

Tuition Reimbursement

Job summary

Goodwill Industries of Northwest North Carolina, Inc. is seeking an Associate Vice President of Retail Operations to lead multiple regions, drive store performance, and ensure exceptional customer service across our Winston-Salem area retail network.

This executive role requires multi-unit leadership, a bachelor’s degree, and a proven record of increasing revenue, managing budgets, developing talent, ensuring compliance, and guiding Regional Directors through strategic initiatives.

Qualifications

• Bachelor's degree required.
• Experience in multi-unit leadership with revenue growth.
• Strong communication written and verbal skills.
• Ability to develop partnerships and cross-functional collaboration.
• Proven ability to train and develop managers.
• Customer service focus and cost control experience.
• Advanced Microsoft Office skills and valid driver's license.

Responsibilities

• Develops and implements short- and long-term strategies for the assigned retail operations region.
• Ensures stores meet financial, production and labor goals while maintaining standards.
• Conducts site visits to review operations, set expectations, and develop follow-up actions.
• Attracts and develops talent, mentors staff, and supports succession planning.
• Ensures policy compliance, loss prevention, safety, and quality control across locations.
• Oversees financial reporting, analyzes trends, and advises on cost control.
• Provides supervision and development opportunities for Regional Directors.
• Maintains a positive culture, open communication, and recognition of contributions.
• Resolves workplace conflicts and coordinates with HR and other leaders.
• Ensures timely resolution of elevated inquiries within 24-48 hours.

Skills

Multi-unit leadership

Leadership

Communication skills

Time management

Partnership development

Training skills

Customer service

MS Office

Valid driver's license

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Associate Vice President Retail Operations

Job Category: Ret

Requisition Number: ASSOC014661

• Posted : August 20, 2026
• Full-Time

Locations

Showing 1 location

WS WFD Ctr University Pky
2701 University Pkwy
Winston-Salem, NC 27105, USA

WS WFD Ctr University Pky
2701 University Pkwy
Winston-Salem, NC 27105, USA

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org .

Job Summary

The Associate Vice President of Retail Operations is responsible for setting and executing the overall strategy for multiple regions as well as ensuring that each store operates efficiently, meets sales targets, and delivers exceptional customer service.

• Develops and implements short- and long-term strategies for assigned retail operations region.
• Ensures all store locations are meeting assigned financial, production and labor goals as well as cleanliness standards while maintaining consistent processes and practices.
• Conducts site visits across various retail stores to review store operations, establishing expectations and developing follow-up procedures and accountability measures that align with company standards and guidelines to ensure stores are running efficiently and effectively which includes merchandising, cleanliness, and safety practices.
• Develops and executes strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.
• Ensures compliance with company and legal policies, procedures, and regulations, including environmental compliance, for multiple retail locations by implementing and monitoring loss prevention, safety, and compliance controls; overseeing safety, operational, and quality assurance routines, developing and implementing action plans, and providing direction and guidance on executing company programs and strategic initiatives including dress code, time and attendance, productivity, customer satisfaction, and hygiene standards.
• Drives overall financial performance of the region by developing, reviewing, analyzing, and reconciling financial reports; determining trends and areas of opportunity; advising retail managers and leadership on cost control methods; and resolving budgetary issues (managing profit and loss, adherence to financial sales objectives and staying within allocated budgets).
• Provides day-to-day supervision and development opportunities for Regional Directors in multiple regions by hiring; providing direction; setting expectations; holding directors and managers accountable; rewarding; and guiding the development of retail leaders.
• Fosters a culture that builds morale by creating, managing, and maintaining a positive connection between leadership and team members promoting an open flow of communication. Regularly recognizing others' contributions and accomplishments.
• Works to effectively resolve conflicts that arise in the workplace to minimize disruption to the operations and partnering with HR, Loss Prevention and other leaders on the recommendation and administration of discipline when necessary.
• Ensures timely resolution of all elevated inquiries from customers, retail managers, team members and leadership, consistently responding within a 24 to 48-hour timeframe.

Education

A bachelor's degree is required.

Qualifications

• Minimum of 9 to 12 years' experience in retail, with at least 5 years' experience managing manager-level team members.
• Must have multi-unit leadership experience, demonstrating a track record of increased annual revenue and process improvement.
• Leadership skills and business acumen.
• Strong communication skills – written and verbal.
• Ability multitask and make decisions in fast-paced environment.
• Ability to develop and grow internal partnerships and interact cross-functionally with all levels within the organization.
• Effective Training Skills for managers
• Customer Service focus
• Advanced skills in Microsoft Office Suite
• Valid Driver’s License

BENEFITS

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:

• Paid Time Off (PTO)
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

EOE. E-Verify Employer.

Qualifications

Skills

Behaviors

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.