Regional Operations Director

IVX Health; Naperville (IL); On-site; USD 115,000 - 150,000; Full time

Job summary

An established industry player is looking for a Regional Operations Director to lead their Chicago market. This pivotal role involves overseeing multiple infusion centers, ensuring operational excellence, and enhancing patient experiences. You will mentor a dedicated team, manage P&L responsibilities, and collaborate with cross-functional teams to drive growth. With a focus on quality care and patient satisfaction, this position offers a unique opportunity to make a meaningful impact in healthcare. Join a supportive environment that prioritizes work-life balance and professional development, and help shape the future of infusion care delivery.

Benefits

Comprehensive Healthcare

Flexible Savings Options

401(k) Retirement Plan

Education Assistance

Continuing Education

Employee Referral Bonus

Counseling and Wellness Support

Qualifications

• 5+ years of leadership experience in a healthcare setting.
• Proven ability to drive operational excellence and patient satisfaction.

Responsibilities

• Oversee daily operations of multiple infusion centers.
• Mentor and develop high-performing teams.

Skills

Leadership in healthcare

P&L management

Operational excellence

Interpersonal skills

Communication skills

Education

Bachelor's Degree in Business Management

Healthcare Administration

Tools

Microsoft Office Suite

Job description

Job Details

Job Location: Naperville Infusion Center - Naperville, IL

Position Type: Full Time

Education Level: Bachelor's Degree

Salary Range: Undisclosed

Travel Percentage: Up to 50%

Job Shift: Monday - Friday, regular business hours

Job Category: Operations / Management

Description

Are you a strategic operations leader with a passion for healthcare excellence? IVX Health is seeking a dynamic Regional Operations Director (ROD) to lead our Chicago market, overseeing multiple infusion centers and driving best-in-class clinical and operational performance. In this pivotal role, you will mentor a team of clinical and operational staff, foster patient-first operations, and champion IVX Health’s mission to deliver exceptional infusion experiences for individuals living with chronic conditions.

You’ll serve as the linchpin for patient satisfaction, financial success, and operational excellence across your market — ensuring that every center not only meets, but exceeds, IVX’s standards for quality care.

What You'll Do

• Lead Market Operations
  • Oversee daily operations across multiple infusion centers, ensuring a seamless and exceptional patient experience.
  • Own full P&L responsibility for the Chicago market, with a focus on delivering strong financial and operational performance.
  • Act as an escalation resource and problem-solver for operational and clinical challenges.
• Mentor and Develop Teams
  • Build, mentor, and support high-performing team members.
  • Manage staffing, scheduling, payroll, and team development activities.
  • Foster a culture of continuous improvement and accountability.
• Drive Operational Excellence
  • Partner cross-functionally with central teams (Finance, Marketing, Revenue Cycle, and Clinical Leadership) to optimize processes and resolve operational barriers.
  • Support the launch and operational success of new infusion centers in the Chicago area.
• Grow Patient Volume
  • Collaborate with Business Development Managers to achieve patient census goals and drive growth across centers.
  • Build and maintain strong relationships with key referral sources and vendor partners.
• Stay Ahead of the Industry
  • Monitor industry trends, regulatory changes, and innovations to continuously enhance patient care and operational performance.

What We Are Looking For

• Bachelor’s Degree in Business Management, Healthcare Administration, or a related field (or equivalent experience).
• Minimum 5 years of leadership experience in a healthcare setting, preferably with multi-site management.
• Experience managing a P&L and leading clinical and administrative teams.
• Proven ability to drive operational excellence while delivering exceptional patient experiences.
• Strong interpersonal, communication, and organizational skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Knowledge of healthcare regulations, basic medical terminology, and patient care best practices.

Why Join IVX Health

• Make a Meaningful Impact – Deliver high-quality care that directly improves patients' lives and supports their families.
• Collaborative & Supportive Team – Work alongside a dedicated, multidisciplinary team in a positive and patient-focused environment.
• Grow Your Career –Take advantage of professional development opportunities, tuition reimbursement, and leadership training.
• Prioritize Work-Life Balance –Enjoy flexible scheduling, a positive culture, and a focus on overall wellbeing.
• Innovate Healthcare Delivery –Be part of an organization that’s changing how infusion care is delivered in outpatient settings.

Benefits We Offer

• Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
• Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
• Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
• Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
• 401(k) Retirement Plan – Secure your future with a competitive company match.
• Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
• Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
• Life and AD&D Insurance – Financial protection for you and your loved ones.
• Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
• Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
• Continuing Education – Access to a CEU library for ongoing professional development.
• Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
• Employee Referral Bonus – Earn rewards for helping us find top talent.

Wage Range:

Pay is based on a number of factors including market location, job-related knowledge, skills, and experience and is benchmarked against similar organizations to our size and industry. For our Regional Operations Director role, we generally pay new hires a base pay between $115,000 and $150,000 in the greater Chicago market. It is not typical for an individual to be hired at or near the top of the range for roles and compensation decisions are dependent on the facts and circumstances of each situation. In addition to cash pay, full-time regular positions are eligible for commissions/bonus, 401(k), health benefits, and other company benefits; some of these benefits may also be available for part-time positions.

EEO STATEMENT

IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

Qualifications