Regional Operations Director

Dexterra Group; Denver (CO); On-site; USD 160,000 - 220,000; Full time

Job summary

Dexterra Group, a North American leader in facilities management, seeks a Regional Operations Director, Custodial & Maintenance (C&M), US, to lead a significant portfolio of operations and help drive growth across client accounts.

Based in Denver, you will report to the Division Vice President, C&M (Canada) and provide strategic leadership across diverse teams. Frequent travel throughout the US is required, and a valid passport is essential.

Qualifications

• Strategic, commercially minded leader balancing people, clients, operations, growth and financial performance.
• Strong track record in managing multi-site facilities and service delivery.
• Demonstrated ability to lead high-performing teams and drive profitability.

Responsibilities

• Provide strategic and operational leadership across a diverse portfolio of client accounts and services.
• Develop and manage operational and financial plans, including budgets and forecasts.
• Own financial performance and partner with Finance for reporting and oversight.
• Identify and pursue new business opportunities and cross-selling with Sales.
• Build trusted client relationships and maintain a strong leadership presence.
• Champion client retention and service excellence across all operations.
• Lead and develop operational leaders and teams, with clear accountability.
• Collaborate with HR on workforce planning and leadership development.
• Monitor industry and regional trends to anticipate challenges and growth.
• Foster a safe, inclusive, high-performance culture aligned with company values.

Skills

Strategic leadership

P&L management

Financial acumen

Client relationship mgmt

People development

Excellent communication

Travel readiness

Education

Undergraduate degree in Business or related field

Job description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across North America with hundreds of full-time and part-time opportunities available at any given time. We strive to provide our employees with more than just a job—we offer meaningful opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love.

Company Description

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across North America with hundreds of full-time and part-time opportunities available at any given time. We strive to provide our employees with more than just a job—we offer meaningful opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love.

Work That Matters, People Who Care.

For over 75 years, the companies that began independently and now form Dexterra Group have been dedicated to serving North American clients by creating and managing built environments that play a vital role in our economy and local communities. That's something we're truly proud of:

Job Description

Dexterra is seeking a Regional Operations Director, Custodial & Maintenance (C&M), US to lead a significant portfolio of operations and help shape the continued growth of our Custodial & Maintenance business.

Located in Denver and Reporting to the Division Vice President, C&M who is based in Canada, you will provide strategic and operational leadership across a diverse portfolio of client accounts, teams, and business initiatives. This is an opportunity for an experienced leader to broaden their impact, influence business outcomes, strengthen client partnerships, and contribute to the long-term strategic direction of a growing organization.

Frequent travel throughout the US is required as well as a valid passport.

Key Responsibilities

• Provide strategic and operational leadership across a diverse portfolio, translating business strategy into actionable plans that drive operational excellence, service consistency, and sustainable growth.
• Develop and manage operational and financial plans, including annual budgets, forecasts, resource requirements, and strategies to achieve financial and business objectives.
• Take ownership of financial performance and profitability, monitoring results, identifying risks and opportunities, and partnering with Finance to ensure effective reporting and oversight.
• Identify and pursue new business and revenue opportunities, working closely with Business Development and Sales on client negotiations, strategic bids, proposals, pricing, and cross-selling opportunities.
• Build and maintain trusted, long-term client relationships, maintaining a visible leadership presence and developing a strong understanding of client priorities, values, and business drivers.
• Champion client retention and service excellence, ensuring operational decisions and leadership practices consistently support strong client experiences.
• Lead, coach, and develop high-performing operational leaders and teams, establishing clear expectations, accountability, and a culture focused on results and continuous improvement.
• Partner with HR on workforce and succession planning, ensuring the organization has the talent and leadership capability required to support current operations and future growth.
• Identify and develop high-potential talent while supporting initiatives that attract, develop, engage, and retain exceptional employees.
• Monitor industry, client, and regional trends to anticipate challenges, identify growth opportunities, and strengthen Dexterra’s market position and value proposition.
• Foster a safe, supportive, inclusive, and high-performance culture aligned with Dexterra’s Vision and Values.

Qualifications

We’re looking for a strategic, commercially minded leader who knows how to balance people, clients, operations, growth, and financial performance.

What You Bring

You Bring

• Undergraduate degree in Business or a related field.
• 15+ years of operational experience within Facilities Management and/or the Building Management sector.
• 7–10 years of experience in strategic planning and execution.
• Demonstrated P&L management experience, with the ability to manage and influence profitability.
• Strong financial and commercial acumen.
• Excellent critical-thinking, analytical, and strategic-planning capabilities.
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• Understanding of the technical elements required to successfully deliver facilities and building services.
• Proven ability to attract, develop, engage, and retain high-performing teams.
• Exceptional interpersonal, presentation, negotiation, and communication skills.
• Ability to manage competing priorities within a fast-paced, deadline-driven environment.
• Strong attention to detail with an executive-level understanding of the bigger picture.
• A valid passport and ability to travel frequently.
• Federal Government Security Clearance is considered an asset.

If you’re a strategic Facilities Management leader who thrives on building businesses, developing people, and delivering exceptional operational results, we’d love to hear from you.

WHAT’S IN IT FOR YOU?

• Be part of an industry that's more important than ever!
• Career advancement opportunities.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.