Regional Operations Director

Dunkin' | May Brands; Dallas (Luzerne County); On-site; USD 120,000 - 180,000; Full time

Job summary

Dunkin is seeking a Regional Operations Director in the United States to lead a portfolio with a people-first culture, drive guest service excellence, and ensure financial accountability aligned with our Vision, Mission and Goals.

As a member of the leadership team reporting to the COO, you will develop leaders, promote collaboration, and optimize store operations across the region with a focus on retention, training, and strong performance metrics.

Responsibilities

• Key member of the leadership team, reporting to the COO. Inspire with strong people development, communication, business acumen and work ethic.
• Lead employees to maximize performance through development and a culture of accountability, positive energy, and clear expectations.
• Evaluate leadership performance based on personal growth, results, and financial success.
• Direct and coordinate activities aligned with organization goals, plans, and policies.
• Set comprehensive goals for performance and growth.
• Oversee daily operations of stores in the portfolio, including food safety, maintenance, and admin duties.
• Ensure ongoing operations while driving efficiency and sustainable growth.
• Collaborate with the COO to design and implement business strategies and procedures.
• Prepare and submit reports to the COO on key matters.
• Support the COO in various requirements and initiatives.
• Work with leadership to identify trends and communicate changes across the organization.
• Manage relationships with partners/vendors.

Skills

Leadership

People development

Communication skills

Business acumen

Team motivation

Job description

We are seeking a Regional Operations Director that leads by promoting a “people first” culture, people development, best in class guest service, operations excellence and financial accountability based on the company Vision, Mission, and Goals. Effectively inspire and infuse excitement, positive energy, empowerment, knowledge, training, and on-going education to motivate team members to succeed.

Be part of a culture with a strong sense of community and a commitment of inspiring and developing leaders. Develop organizational and time management skills with General Restaurant Managers and to promote work-life balance and while creating an employee high retention atmosphere.

If you enjoy being a part of a team that truly believes our strength are our people and enjoy feedback and collaboration, now is a great time to come grow with us.

Job Responsibilities:

• Key member of the leadership team, reporting to the Chief Operating Officer (COO). He or She must monitor and have the pulse of all business operations. The expectation is to be an inspirational leader with great experience in people development, communication skills, business acumen, and exemplary work ethic are requirements of the position.
• Lead employees to encourage maximum performance and dedication through development and creating a culture of fun, accountability, responsibility, positive energy, and expectations from both employer and employee.
• Evaluate performance of restaurant leadership based on both personal growth, performance, and financial success.
• Manage operations by directing and coordinating activities consistent with the established goals, objectives, plans, and policies of the organization.
• Establish, implement, and execute comprehensive goals for performance and growth.
• Accountable for the daily operations of the stores in your portfolio, including food safety, maintenance, and all administrative requirements.
• Accountable for your stores ongoing operations while being responsible for the efficiency and sustainable growth of the business.
• Work with COO to design and implement business strategies, plans, and procedures.
• Write and submit reports to the COO in all matters of importance and requirement.
• Assist COO in whatever is required.
• Work closely with leadership team to identify and communicate trends identified in the business to facilitate positive change across the organization.
• Manage relationships with partners/vendors.