Regional Office Manager

LightHeart Mental Health; Seattle (WA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Virtual care

Job summary

Lightheart Mental Health in Seattle seeks a Regional Office Manager to oversee administrative support teams and facilities. You will work with Market VP to standardize systems, train staff, and support new location openings and acquisitions across clinic sites.

You will lead front office operations, coordinate with Clinical Directors, and manage facilities with a focus on ongoing maintenance and vendor management. Minimum 5+ years in office/people management in healthcare required.

Qualifications

• 5+ years of office management/people management experience, preferably in healthcare.
• High school Diploma.
• Reliable transportation and clean driving record for travel to clinic locations.
• Ability to occasionally lift and transport heavy items.
• Knowledge of contract management.
• Healthcare and/or Behavioral health experience; dyad partnership with Clinical Directors preferred.

Responsibilities

• Oversee daily operations of administrative support teams and facilities in assigned state.
• Screen, train and onboard administrative staff; support marketing, community outreach, regional and clinical directors.
• Assist in setting up new locations and acquisitions (utilities, equipment, furniture, installation).
• Ensure site needs are met across clinic locations, including maintenance and cosmetic updates.
• Use performance metrics to manage front office daily operations; participate in team meetings.

Skills

Office management

People management

Healthcare experience

Behavioral health experience

Contract management

Travel to clinics

Microsoft Teams

Education

High school Diploma

Tools

Microsoft Teams

Job description

Location: Seattle, WA, United States
Date Posted: Oct 22, 2026

TheRegional Office Manager (ROM) oversees the daily operations of administrative support teams and facilities in a matrixed leadership environment within their assigned state. ROM will work closely with the Market Vice President to ensure fundamental administrative systems and protocols are standardized across the market and functioning effectively to foster market/site goals. Responsible for screening, training and onboarding of administrative staff and working closely with Market Vice President to support the marketing team, community outreach, regional directors and clinical directors. Responsible for helping in the set-up of new locations and acquisitions, including but not limited to, utilities, equipment, furniture deliveries, installation, and pick-ups. Ensures all new and existing building needs are met across all clinic locations, including clean up, cosmetic repairs, equipment updates and fixes, and all other site related maintenance tasks. Other duties include strategic planning and goal setting to align with the company.

Key Responsibilities:

Office/Admin

• Provide support and back up for Front Office Admin duties on site
• Manage coverage for administrative staff at local offices
• Communicate site concerns to leadership
• Support, onboard and train new employees
• Interview/recruiting of administrative staff
• On site presence and check ins with administrative staff as needed
• Communicate with CDs and Regional Leadership via text/phone/email/Microsoft Teams and problem solve
• Work closely with Clinic and Medical leadership
• Participate in team meetings as applicable
• Use performance metrics to manage front office daily operations

Facilities/Maintenance

• Manage and support on site facilities and maintenance concerns and issues
• Coordinate with new and existing vendors, ensuring follow through of vendor responsibilities, payments, and contract agreements are met
• Ensures new locations are prepared for opening day
• Minor facility duties – i.e., changing light bulbs, cosmetic and equipment repairs
• Placing service calls for additional jobs needed – i.e., plumbing, electrical
• Assist with basic IT management including set-up of new computers, printers, fax machines
• Supplies and equipment ordering and scheduling of deliveries
• Transportation of supplies and equipment from site to site when needed
• Additional duties and responsibilities as assigned by supervisor

Qualifications:

• 5+ years of office management/people management experience, preferably in healthcare.
• High school Diploma
• Reliable transportation and clean driving record for travel to clinic locations
• Ability to occasionally lift and transport heavy items
• Knowledge of contract management
• Healthcare and/or Behavioral health experience. People management experience. Experience handling complex interpersonal issues. Ability to work in a Dyad partnership with Clinical Directors (Preferred)

Explore the Advantages of Joining our Team:

• Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
• Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize patient care.
• Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.
• Play a pivotal role in reshaping behavioral health, with your efforts directly improving patient lives.
• Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.
• Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents and assure your triumph in your role.

Lightheart Mental Health is committed to fair and equitable compensation practices. The compensation range for this role is $50,000–$55,000. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs.

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.