Regional Office Experience Leader

H&R Block; Town of Grafton (WI); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block seeks a Multi-Office Leader to oversee 4–6 retail offices, ensuring a premier client experience. You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive revenue and operational performance across locations.

You’ll own staffing, facilities, compliance, and day-to-day operations, fostering high‑performing teams and consistent results across all offices while traveling to maintain in-person presence.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit retail, service, or operations.
• Strong client-centric mindset with consultative service experience.
• Proven coaching ability and accountability.
• Experience driving financial results across multiple locations.

Responsibilities

• Own delivery of consistent client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead and coach Tax Professionals and Client Service Professionals.
• Identify patterns across offices and address performance gaps.
• Manage revenue, growth, and operational performance across offices.
• Monitor metrics and improve business results, client acquisition, retention.
• Oversee daily operations, staffing, scheduling, compliance, and SOPs.
• Ensure office readiness, facilities, and supplies across locations.

Skills

Leadership

Client-centric mindset

Data interpretation

Strategic oversight

Coaching

Cross-location leadership

Communication

Problem-solving

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

CRM systems

Job description

H&R Block seeks a Multi-Office Leader to oversee 4–6 retail offices, ensuring a premier client experience. You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive revenue and operational performance across locations.

You’ll own staffing, facilities, compliance, and day-to-day operations, fostering high‑performing teams and consistent results across all offices while traveling to maintain in-person presence.