Regional Manager, Reconditioning Operations

DriveTime Car Sales, LLC; North Carolina; On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) plan

Tuition reimbursement

Wellness program

Paid time off

Growth opportunities

No Sundays closed

No weekend work (peak season aside)

Job summary

DriveTime Family of Brands seeks a Regional Reconditioning Operations Manager to lead multiple reconditioning centers, ensuring bottom-line results, quality standards, and efficient operations. You will manage staffing, control expenses, and drive cross-functional collaboration to meet corporate goals.

Success requires strong communication, strategic thinking, and a proactive approach to developing leaders across locations.

Qualifications

• Excellent verbal and written communication skills.
• Able to thrive in a fast-paced environment and manage multiple priorities.
• Demonstrated leadership and ability to develop teams.
• Comfortable working with cross-functional leadership and stakeholders.
• Willingness to maintain regular attendance and lead through others.

Responsibilities

• Represent DriveTime core principles across regions.
• Oversee staffing, expenses, efficiency, quality, and productivity at multiple centers.
• Recruit, screen, and hire center staff and build leadership bench.
• Schedule and lead onsite and virtual meetings and site visits.
• Mentor and train Operations Managers and evaluate performance.
• Identify trends through data reviews and drive continuous improvement.
• Coordinate with other departments to meet supply chain goals.

Skills

Leadership

Communication

Agile / fast-paced

Team collaboration

People development

Education

Bachelor’s degree in business or related field

Job description

About the Company

What’s Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you’re located, we’d love for you to make a difference with us!

Through DriveTime, Bridgecrest, SilverRock, and GoFi, we’re shaking up the pre-owned car industry with fresh ideas, cutting-edge tech, and over 20 years of know-how.

Job Overview

The Regional Reconditioning Operations Manager is responsible for leading of all aspects of multiple Reconditioning Centers, including bottom line management, process management, performance management, and quality assurance resolution. The Regional Operations Manager must ensure that all of their locations meet goals and all vehicles reconditioned meet our standards prior to being sent to our retail locations for sale. In long, the Regional Reconditioning Operations Manager is responsible for:

• Representing and maintaining a culture that exemplifies the DriveTime Core Principles.
• Work through onsite Operations Managers to ensure bottom line management objectives are met such as staffing, operating expenses, efficiency, quality, and productivity.
• Work with leaders throughout all departments to ensure all supply chain goals are established and met.
• Oversee recruiting, screening, and hiring of the Reconditioning Center team members using methods designed to reduce turnover, fill all open positions, build a leadership bench, and improve performance.
• Schedule and lead both onsite and virtual meetings, location visits, and planning sessions.
• Utilize remote management skills and techniques to assess, motivate, develop, and influence Reconditioning Center teams.
• Maintain the health and integrity of all facility’s production systems.
• Effectively utilize root cause analysis practices to identify opportunities and create sustainable short and long-term plans to address.
• Through observations and report reviews, proactively identify trends and communicate findings and perspectives across all departments.
• Ensure Operations Managers are effectively training and developing their teams.
• Evaluate Reconditioning Center team performance and give feedback constantly, regularly, and in a timely manner based on both observations of performance, behavior, and a review of analytical reporting.
• Guide Operations Managers through the employee evaluation process providing perspective and instruction for proper employee development.

Candidate Profile

• Excellent verbal and written communication skills.
• The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
• Agile in a fast-paced environment. We move, and we move quickly.
• Thriving in an environment that never stops, is a must.
• Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.
• Management material. We are looking for someone that can lead, manage and grow within our organization. We don’t believe in being “fashionably late”. You’ll need to adhere to regular and predictable attendance.

Qualifications

• College Degree in business, supply chain management or a vocational/technical school is required or a combination of education and experience.
• 5 years management experience with 3+ years in multi-unit location leadership Must demonstrate the ability to effectively manage and work with all levels of employees and customers, and work in conjunction with various corporate groups to achieve corporate and ground goals.
• Valid driver's license, good driving record.
• Any equivalent combination of experience, training, and/or education which fulfills the requirements of the position will be considered Multi-Unit site management and/or Remote management experience.
• Nice to Haves At least 5 years leadership experience in a multi-unit environment Logistics or Supply chain management Must be able to communicate in English to ensure effective performance of the position in a safety-sensitive/technical environment.

Benefits

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
• No Customers. No worries. Just do what you love. Repair cars.
• Consistent Work Schedule. We are strong believers in work/life balance. We’re closed on Sundays to give our employees valued time with family and friends.
• No Weekends, No Problems. Take it easy on the weekends (the only exception is during our peak season when business is booming).
• Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

Additional Information

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Employment Conditions

• Hiring is contingent upon successful completion of our background and drug screening process.
• DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

Safety Sensitive Position

This is a safety sensitive position.

Buckle up - your career journey with us is about to take off! #LifeatDriveTime