Regional Manager/Quality Control - Army TAP

CALIBRE Systems, Inc.; Fort Knox (KY); On-site; USD 90,000 - 120,000; Full time

Job summary

CALIBRE Systems, Inc. seeks a Regional Manager/Quality Control to support the ARMY TAP program at Ft. Knox, Kentucky. This on-site role leads TAP operations, ensures quality assurance, and coordinates with Government stakeholders.

The position manages personnel, schedules, and monthly reports, while safeguarding PII and ensuring training compliance. A Master’s degree is preferred with relevant experience in transition programs and client support.

Qualifications

• Lead on-site operations and serve as the primary Government point of contact.
• Ensure VOW/CRS services comply with the PWS and applicable standards.
• Conduct QC checks, safeguard PII, and complete monthly reports.

Responsibilities

• Serve as installation-level lead for TAP operations and quality assurance.
• Manage personnel, materials, schedules, and monthly reports.
• Coordinate site visits, employer outreach, Pre-Separation Briefings, and related tasks.
• Review work in TAPXXI and ensure timely delivery and compliance.

Skills

Govt liaison

Quality control

Staff leadership

TAP operations

On-site ops

Documentation

Site coordination

PII handling

Training compliance

Education

Master's degree

Bachelor's degree

Job description

Category

Project and Program Management

Job Location

Ft. Knox, Kentucky, United States

Tracking Code

5516

Position Type

Full-Time/Regular

CALIBRE Systems, Inc., an employee-owned, mission focused solutions and digital transformation company is seeking a Regional Manager/Quality Control to support our ARMY TAP program.

The Regional Manager/Quality Control lead serves as the installation-level leader for TAP operations and quality assurance. This position manages personnel, coordinates with Government stakeholders, ensures VOW/CRS compliance, reviews service delivery quality, and supports customer service, reporting, and outreach activities.

Required Skills

• Serve as the contractor’s primary point of contact with the Government at the installation level and manage on-site operations.
• Ensure VOW/CRS services are conducted and documented in accordance with the PWS and applicable standards.
• Lead staff to deliver high-quality customer service and transition counseling support to TAP clients.
• Manage personnel, materials, schedules, and required monthly reports and administrative documents.
• Coordinate site visits, employer outreach, public affairs, Pre-Separation Briefings, and DD Form 2648/eForm completion.
• Review work performed in TAPXXI, safeguard PII, ensure mandatory training completion, and apply quality control oversight across services.

Required Experience

• Master’s degree preferred in Training and Development, HR Management, Counseling, or a related field, with at least 2 years of career counseling, education, or related experience; bachelor’s degree accepted with relevant experience.
• Experience managing personnel at one or more sites and coordinating transition activities with Government counterparts.
• Experience conducting QC checks, safeguarding confidential information and PII, and ensuring requirements are completed on time.
• Experience working directly with clients and exercising independent judgment.
• U.S. citizenship and successful completion of a National Agency Check/background investigation.

Preferred Qualifications

• Demonstrated experience leading multi-site or regional TAP operations.
• Prior experience supporting Army transition programs, employer outreach, or installation-level operations.

CALIBRE and its subsidiaries are an Equal Opportunity Employer and supports transitioning service members, veterans and individuals with disabilities.

We offer a competitive salary and full benefits package.