Regional Manager/Quality Control - Army TAP

CALIBRE Systems Inc; Fort Knox (KY); On-site; USD 90,000 - 120,000; Full time

Job summary

CALIBRE Systems, Inc. seeks a Regional Manager/Quality Control to lead TAP operations at Ft. Knox, KY. This full-time role manages personnel, coordinates with Government stakeholders, ensures compliance, and oversees service quality and outreach.

The ideal candidate has a master’s degree (or bachelor’s with experience), prior multi-site leadership, and a background in quality assurance, government programs, and client-facing delivery.

Qualifications

• Master's degree preferred with at least 2 years of career counseling, education, or related experience; bachelor's degree accepted with relevant experience.
• Experience managing personnel at one or more sites and coordinating transition activities with Government counterparts.
• Experience conducting QC checks, safeguarding confidential information and PII, and ensuring requirements are completed on time.
• U.S. citizenship and successful completion of a National Agency Check/background investigation.

Responsibilities

• Serve as the contractor's primary point of contact with the Government at the installation level and manage on-site operations.
• Ensure VOW/CRS services are conducted and documented in accordance with the PWS and applicable standards.
• Lead staff to deliver high-quality customer service and transition counseling support to TAP clients.
• Manage personnel, materials, schedules, and required monthly reports and administrative documents.
• Coordinate site visits, employer outreach, public affairs, Pre-Separation Briefings, and DD Form 2648/eForm completion.
• Review work performed in TAPXXI, safeguard PII, ensure mandatory training completion, and apply quality control oversight across services.

Skills

Program management

Quality control

Client coordination

Staff leadership

Compliance

Education

Master's degree

Bachelor's degree

Job description

Regional Manager/Quality Control - Army TAP

CALIBRE Systems, Inc., an employee-owned, mission focused solutions and digital transformation company is seeking a Regional Manager/Quality Control to support our ARMY TAP program.

The Regional Manager/Quality Control lead serves as the installation-level leader for TAP operations and quality assurance. This position manages personnel, coordinates with Government stakeholders, ensures VOW/CRS compliance, reviews service delivery quality, and supports customer service, reporting, and outreach activities.

Responsibilities and Qualifications

• Serve as the contractor's primary point of contact with the Government at the installation level and manage on-site operations.
• Ensure VOW/CRS services are conducted and documented in accordance with the PWS and applicable standards.
• Lead staff to deliver high-quality customer service and transition counseling support to TAP clients.
• Manage personnel, materials, schedules, and required monthly reports and administrative documents.
• Coordinate site visits, employer outreach, public affairs, Pre-Separation Briefings, and DD Form 2648/eForm completion.
• Review work performed in TAPXXI, safeguard PII, ensure mandatory training completion, and apply quality control oversight across services.
• Master's degree preferred in Training and Development, HR Management, Counseling, or a related field, with at least 2 years of career counseling, education, or related experience; bachelor's degree accepted with relevant experience.
• Experience managing personnel at one or more sites and coordinating transition activities with Government counterparts.
• Experience conducting QC checks, safeguarding confidential information and PII, and ensuring requirements are completed on time.
• Experience working directly with clients and exercising independent judgment.
• U.S. citizenship and successful completion of a National Agency Check/background investigation.

Preferred Qualifications

• Demonstrated experience leading multi-site or regional TAP operations.
• Prior experience supporting Army transition programs, employer outreach, or installation-level operations.

Ft. Knox, Kentucky, United States

Full-Time/Regular