Regional Manager Ops Latin America

Cargolux; United States; On-site; USD 93,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Vision insurance

Dental insurance

Employer retirement match

Paid time off

Job summary

Cargolux is seeking an experienced operations professional based in Houston, TX, to manage and optimize administrative processes across stations in the Americas. The role supports the Head of Operations, The Americas, including Latin America stations, OSSA, GSA, GHA and subcontractors.

The candidate will supervise ground handling agents and suppliers, ensure safety and regulatory compliance, and coordinate service delivery. Regular travel within the region is required.

Qualifications

• Education in Aviation Management, Business Administration or Logistics is advantageous.
• Minimum 5 years in airline, cargo, ground handling or airport operations.
• Strong knowledge of aviation regulations, ground operations, safety and quality standards.
• Experience supervising operational suppliers and stakeholders.
• Ability to train and support teams across locations.
• Excellent communication and stakeholder management skills.
• Willingness to travel regionally and internationally.

Responsibilities

• Manage and optimize admin processes across stations while ensuring policy compliance.
• Support Head of Operations, The Americas for Latin America area oversight.
• Identify training needs, negotiate handling agreements, and secure licenses.
• Monitor expenses, enforce purchasing policies, and represent the company in meetings.
• Ensure safe, compliant ground operations and oversee service providers.
• Coordinate road feeder services and monitor supplier performance via SLAs.
• Ensure flight ops support services align with regulatory requirements.
• Maintain EASA documentation retention and provide regional guidance.

Skills

Operational leadership

Contract management

Supplier performance monitoring

Budget control

Stakeholder management

Training & coaching

Airline/ground handling knowledge

Communication

Travel readiness

Education

Bachelors in Aviation Management

Bachelors in Business Administration

Bachelors in Logistics

Job description

Key Responsibilities:

• Manage and optimize administrative processes across assigned stations, ensuring compliance with company policies, local regulations, and operational requirements.
• Support the Head of Operations, The Americas in overseeing Area 1 Latin America stations, including OSSA, GSA, GHA, and subcontracted service providers.
• Identify training needs, support station start-ups, negotiate handling agreements, and secure required licenses and permits.
• Monitor administrative and operational expenses, enforce purchasing policies, and represent Cargolux in local meetings and industry forums as required.
• Ensure safe, secure, and compliant ground operations in accordance with company procedures, quality standards, and local/international regulations.
• Oversee ground handling agents, trucking providers, and operational staff to maintain service quality and meet customer requirements, including special cargo handling.
• Coordinate Road Feeder Services and manage supplier performance through SLA monitoring and issue resolution.
• Ensure flight operations support services, including flight planning, crew coordination, weather and NOTAM services, are delivered in accordance with Cargolux and regulatory requirements.
• Maintain compliance with EASA documentation retention requirements and provide operational support and guidance to stations throughout the region

Essential requirements for the position:

• Education in Aviation Management, Business Administration, Logistics, or a related field is an advantage.
• Minimum 5 years of experience in airline, cargo, ground handling, or airport operations.
• Strong knowledge of aviation regulations, ground operations, safety, security, and quality standards.
• Experience managing operational suppliers and stakeholders (Ground Handling Agents, GSAs, trucking companies, etc.).
• Proven ability to supervise, train, and support operational teams across multiple locations.
• Strong administrative, organizational, and problem-solving skills.
• Experience in contract management, supplier performance monitoring, and budget control.
• Excellent communication and stakeholder management skills.
• Willingness to travel within Latin America and internationally.
• Proficiency in speaking Spanish or Portuguese is required.

Working Conditions:

• Frequent travel required within the entire allocated region.
• Ability to travel internationally on short notice.
• Full time position
• The position holder is based in Houston, Texas.
• The position demands a regular presence in the office and requires vacation and other absences to be planned so as to avoid conflicting with service needs.
• Flexibility may be needed with working hours. The position holder shall keep informed their line manager on their whereabouts and the means of telecommunications through which they will be reachable for urgent company needs, while on company mission.
• Health Benefits: Medical, (low cost to the employee), Vision (free), Dental (free).
• Retirement: Short waiting period to participate. Up to 6% employer match
• Paid time off: start off with 15 vacation days a year (on an annual basis). 48 sick hours as of date of hire, 9 holidays.
• Annual range: $93,000-$100,215