Regional Manager of Service and Facilities.
Fitch Irick Management Llc
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Benefits offered by this job
Job summary
Fitch Irick Management Llc is seeking a Regional Manager of Service & Facilities to lead field operations across KY, TN, NC and AL. The role emphasizes hands-on maintenance, safety, and regulatory compliance, with extensive travel and leadership of service teams.
The RMSF will coach staff, oversee inspections, and ensure consistent service quality across properties, aligning with corporate standards and occupancy goals.
Qualifications
- Minimum 5 years in property maintenance, facilities management, or building systems.
- Supervisory or regional maintenance experience preferred.
- Experience with property management software and preventive maintenance programs.
Responsibilities
- Conduct biannual site visits to assess property conditions and risk.
- Provide hands‑on support during diagnostics, troubleshooting, and repairs.
- Oversee large repairs and insurance claim repairs.
- Lead scope-of-work development for major repairs and projects.
- Support use of PM software and mobile maintenance tools for data accuracy.
Skills
Education
Tools
Job description
Job Details: Job Location: Travel within Kentucky, Tennessee and NC - knoxville, TN, Position Type: Full Time, Travel Percentage: Travel Intensive,
Regional Manager of Service & Facilities
Reports to: AVP of Maintenance and Facilities
Location: Locations in KY, TN, NC and AL
The Regional Manager of Service & Facilities (RMSF) is a high-travel (80–90% travel) field based role responsible for supporting Fitch Irick’s maintenance operations, strengthening property-level execution, and ensuring consistent service quality across a multi-state portfolio. RMSFs partner closely with Regional Managers, Site Managers, and Service Team Members to uphold company standards in maintenance operations, property conditions, safety, and regulatory compliance.
RMSFs provide hands‑on technical support, conduct biannual property visits, train new and existing staff, assist with large repairs and insurance claims, and ensure that maintenance processes—such as inspections, preventive maintenance, and turn procedures—are followed consistently. This role reinforces corporate standards and acts as a regional extension of the Service & Facilities leadership team.
- Conduct biannual site visits (at least twice per year per assigned property) to assess property conditions, identify risks, review maintenance workflows, and provide direct coaching.
- Perform hands‑on support during site visits, assisting with diagnostics, troubleshooting, and complex repair issues.
- Oversee large repairs and insurance claim repairs, ensuring scope accuracy, quality control, and timely completion.
- Participate in scope‑of‑work development and review for significant repairs, vendor work, and capital projects.
- Assist sites in identifying qualified specialty vendors while ensuring the site team remains involved throughout the process.
- Support the use of property management software, digital inspection platforms, and mobile work order/project tools to ensure accurate, consistent data and workflow adherence.
- Reinforce efficient, consistent turnover practices to reduce downtime and maintain high‑quality move‑in standards.
- Conduct or coordinate training sessions at least twice per quarter on SOPs, technical skills, safety practices, property management technology, and operational standards.
- Provide new hire onboarding and training for Service Team Members within their first 30 days, ensuring they understand systems, expectations, and procedures.
- Identify skill gaps across the region and recommend targeted coaching or external professional development opportunities.
- Reinforce approved company specifications and maintenance best practices during visits.
- Ensure preventive maintenance programs and inspection routines (unit, common area, building, safety, and regulatory) are completed correctly and on schedule.
- Review inspection results for accuracy, completeness, and alignment with company standards.
- Assist properties in preparing for third‑party, agency, and compliance inspections (including NSPIRE).
- Conduct follow‑up verifications to ensure deficiencies are corrected to standard.
- Support site teams in maintaining compliance with OSHA, EPA, HUD, Fair Housing, NSPIRE, and building code requirements.
- Provide coaching and oversight related to safety practices, emergency preparedness, and hazard mitigation.
- Assist with emergency response efforts by coordinating repair needs and supporting communication between the field and leadership.
- Partner with Regional Managers and Senior Regional Managers to support maintenance execution aligned with occupancy goals and resident satisfaction.
- Serve as a communication bridge between properties and the Service & Facilities leadership team by delivering field insights, trends, and training needs.
- Support distribution of updated processes and SOP changes through established communication channels.
- Collaborate with Development, Redevelopment, and Compliance teams during punch walks, readiness inspections, and project handoffs.
- Promote full utilization of property management software, inspection platforms, and mobile maintenance tools to improve operational consistency and accountability.
- Provide input to leadership regarding workflow enhancements, inspection criteria, and recurring challenges observed in the field.
- Assist with device troubleshooting (mobile devices, tablets, apps) related to property operations.
- Minimum 5 years of experience in property maintenance, facilities management, or building systems (multifamily experience strongly preferred).
- Prior supervisory, training, or regional maintenance experience preferred.
- Experience with property management software, digital inspection tools, and preventive maintenance programs.
- HVAC certification and/or Certified Pool Operator (CPO) certification preferred.
- Strong technical skills across HVAC, electrical, plumbing, and general building systems.
- Ability to train, coach, and develop Service Team Members with varying levels of experience.
- Excellent communication and interpersonal skills with a strong leadership presence.
- Highly organized with the ability to manage a large, geographically dispersed portfolio.
- Familiarity with NSPIRE, HUD, LIHTC, and relevant code requirements.
- Willingness and ability to travel 80–90% throughout assigned regions.
- Experience with Yardi, HappyCo, and similar property management/inspection platforms strongly preferred.
- Field leadership and influence
- Hands‑on technical problem solving
- Training and development
- Operational consistency and accountability
- Safety and compliance focus
- Clear communication and collaboration
- Resident-first service mindset
Mission‑Driven Work: Contribute to providing affordable housing and making a difference in communities.
Comprehensive Benefits:
- Health, dental, and vision insurance.
- Short‑term & long‑term disability.
- Life insurance & AD&D coverage.
- Pet insurance.
- PTO
- Paid company holidays & floating holiday of choice.
- Employee Assistance Plan for you and your family.
Culture of Growth: Enjoy a workplace that celebrates milestones, rewards high‑quality work, and offers professional development opportunities.
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