Regional Manager of Service and Facilities.

Gem Management Llc; Knoxville (TN); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Pet insurance

Paid holidays

Floating holiday

Employee Assistance Plan

Job summary

Fitch Irick is seeking a Regional Manager of Service & Facilities to lead maintenance operations across multiple states. This field-based role requires heavy travel (80–90%) and close collaboration with regional and site managers to uphold standards in maintenance, safety, and regulatory compliance.

You will conduct hands-on support during site visits, oversee large repairs, and help with vendor selection and project scopes while promoting consistent data, inspections, and workflow adherence.

Qualifications

• Minimum 5 years in property maintenance, facilities management, or building systems.
• HVAC and/or CPO certifications preferred.
• Experience with property management software and digital inspection tools.

Responsibilities

• Conduct biannual site visits to assess property conditions and risks.
• Provide hands-on diagnostics, troubleshooting, and repairs.
• Oversee large repairs and insurance claim repairs with quality control.
• Assist with scope-of-work for major repairs and capital projects.
• Develop and review vendor scopes of work while keeping site team involved.
• Train staff and onboarding new service team members.

Skills

Property maintenance

Facilities management

Leadership

Training

Communication

Travel readiness

Education

HVAC certification

Certified Pool Operator (CPO)

Tools

Yardi

HappyCo

Job description

Regional Manager of Service & FacilitiesReports to: AVP of Maintenance and FacilitiesLocation: Locations in KY, TN, NC and ALWHAT YOU'LL BE DOING| THE ROLEThe Regional Manager of Service & Facilities (RMSF) is a high-travel (80–90% travel) fieldbased role responsible for supporting Fitch Irick’s maintenance operations, strengtheningproperty-level execution, and ensuring consistent service quality across a multi-stateportfolio. RMSFs partner closely with Regional Managers, Site Managers, and Service TeamMembers to uphold company standards in maintenance operations, property conditions,safety, and regulatory compliance.RMSFs provide hands-on technical support, conduct biannual property visits, train newand existing staff, assist with large repairs and insurance claims, and ensure thatmaintenance processes—such as inspections, preventive maintenance, and turnprocedures—are followed consistently. This role reinforces corporate standards and actsas a regional extension of the Service & Facilities leadership team.Operational Support & Field Leadership• Conduct biannual site visits (at least twice per year per assigned property) toassess property conditions, identify risks, review maintenance workflows, andprovide direct coaching.• Perform hands-on support during site visits, assisting with diagnostics,troubleshooting, and complex repair issues.• Oversee large repairs and insurance claim repairs, ensuring scope accuracy, qualitycontrol, and timely completion.• Participate in scope-of-work development and review for significant repairs, vendorwork, and capital projects.• Assist sites in identifying qualified specialty vendors while ensuring the site teamremains involved throughout the process.• Support the use of property management software, digital inspection platforms,and mobile work order/project tools to ensure accurate, consistent data andworkflow adherence.• Reinforce efficient, consistent turnover practices to reduce downtime and maintainhigh-quality move-in standards.Training, Coaching & People Development• Conduct or coordinate training sessions at least twice per quarter on SOPs,technical skills, safety practices, property management technology, and operationalstandards.• Provide new hire onboarding and training for Service Team Members within theirfirst 30 days, ensuring they understand systems, expectations, and procedures.• Identify skill gaps across the region and recommend targeted coaching or externalprofessional development opportunities.• Reinforce approved company specifications and maintenance best practices duringvisits.Preventive Maintenance, Inspections & Quality Assurance• Ensure preventive maintenance programs and inspection routines (unit, commonarea, building, safety, and regulatory) are completed correctly and on schedule.• Review inspection results for accuracy, completeness, and alignment with companystandards.• Assist properties in preparing for third-party, agency, and compliance inspections(including NSPIRE).• Conduct follow-up verifications to ensure deficiencies are corrected to standard.Compliance, Safety & Risk Mitigation• Support site teams in maintaining compliance with OSHA, EPA, HUD, Fair Housing,NSPIRE, and building code requirements.• Provide coaching and oversight related to safety practices, emergencypreparedness, and hazard mitigation.• Assist with emergency response efforts by coordinating repair needs and supportingcommunication between the field and leadership.Communication & Cross-Department Collaboration• Partner with Regional Managers and Senior Regional Managers to supportmaintenance execution aligned with occupancy goals and resident satisfaction.• Serve as a communication bridge between properties and the Service & Facilitiesleadership team by delivering field insights, trends, and training needs.• Support distribution of updated processes and SOP changes through establishedcommunication channels.• Collaborate with Development, Redevelopment, and Compliance teams duringpunch walks, readiness inspections, and project handoffs.Technology & Process Optimization• Promote full utilization of property management software, inspection platforms,and mobile maintenance tools to improve operational consistency andaccountability.• Provide input to leadership regarding workflow enhancements, inspection criteria,and recurring challenges observed in the field.• Assist with device troubleshooting (mobile devices, tablets, apps) related toproperty operations.WHAT YOU BRING| THE PERSON• Minimum 5 years of experience in property maintenance, facilities management, orbuilding systems (multifamily experience strongly preferred).• Prior supervisory, training, or regional maintenance experience preferred.• Experience with property management software, digital inspection tools, andpreventive maintenance programs.• HVAC certification and/or Certified Pool Operator (CPO) certification preferred.Skills & Competencies• Strong technical skills across HVAC, electrical, plumbing, and general buildingsystems.• Ability to train, coach, and develop Service Team Members with varying levels ofexperience.• Excellent communication and interpersonal skills with a strong leadershippresence.• Highly organized with the ability to manage a large, geographically dispersedportfolio.• Familiarity with NSPIRE, HUD, LIHTC, and relevant code requirements.• Willingness and ability to travel 80–90% throughout assigned regions.Technology & Platform Experience• Experience with Yardi, HappyCo, and similar property management/inspectionplatforms strongly preferred.Core Competencies• Field leadership and influence• Hands-on technical problem solving• Training and development• Operational consistency and accountability• Safety and compliance focus• Clear communication and collaboration• Resident-first service mindsetWHAT’S IN IT FOR YOU| THE BENEFITSMission-Driven Work: Contribute to providing affordable housing and making a difference in communities.Comprehensive Benefits:Health, dental, and vision insurance.Short-term & long-term disability.Life insurance & AD&D coverage.Pet insurance.PTOPaid company holidays & floating holiday of choice.Employee Assistance Plan for you and your family.Culture of Growth: Enjoy a workplace that celebrates milestones, rewards high-quality work, and offers professional development opportunities.