Regional Manager - Dallas

JSX; Dallas (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Travel benefits

401(k) match

Generous PTO

Job summary

JSX is seeking a Regional Manager in Dallas, overseeing DAL, EDC, HOU, HOB, and TSM with frequent travel across Texas and the Southwest. Lead Station Managers, Concierge teams, and Airport Supervisors to ensure safe, compliant, and high-performance airport operations.

Drive staffing, budgeting, and vendor performance while maintaining top customer experiences. You will partner with Finance and Schedule Planning on future staffing models and facility planning, and ensure FAA/TSA/DOT regulatory

Qualifications

• Open only to U.S. citizens per federal regs.
• Minimum 3 years of airline operations management experience.
• Minimum 4 years of airport operations experience.
• Minimum 5 years of face-to-face customer service experience.
• Valid driver’s license and ability to lift 75+ pounds.
• Willingness to work flexible shifts including weekends.

Responsibilities

• Lead Station Managers, Airport Supervisors, and Concierges for regional operations.
• Ensure safety, regulatory compliance, and budget discipline across stations.
• Develop leadership bench and coach cross-functional teams.
• Monitor vendor relationships and external stakeholder communications.

Skills

Management experience

Airport operations knowledge

Customer service

Driver's license

MS Office & Google Workspace

Education

High school diploma or GED

Tools

MS Office

Google Business Solutions

Job description

Job Description:This Is How We FlyAt JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.About the Role:As a Regional Manager within Airport Services, you are ultimately accountable for the performance, safety, and success of assigned stations. You will lead and develop Station Managers, Airport Supervisors, and Concierges to ensure operational readiness, regulatory compliance, budget discipline, and exceptional Customer experiences. This role owns both short- and long-term station performance, with a strong focus on continuous improvement, leadership development, and cross-functional collaboration.This position is based in Dallas, TX and will oversee Dallas (DAL), Austin (EDC), Houston (HOU), Hobbs (HOB), and Taos (TSM). Frequent travel is required between these locations and any other stations added to the Texas and Southwest Region.A Day in the Life:Your day will be dynamic and leadership-focused, centered on ensuring safe, compliant, and high-performing airport operations across your assigned region. Additional responsibilities include:Ensuring Station Managers create and maintain an environment where Airport Services Concierge teams can thrive.Championing safety through accountability, awareness, and communication, reinforcing safety as a core JSX value.Maintaining strong working knowledge of systems, products, policies, and regulatory requirements.Auditing station supply orders and expenses to ensure budget compliance and alignment with company standards.Providing cross-functional leadership to drive strong day-to-day operational performance and on-time execution.Managing assigned region needs by ensuring stations have the tools, staffing, and resources required for safe and reliable operations.Setting and maintaining high standards for the appearance of facilities, equipment, and business partners.Developing and managing external stakeholder relationships, including FBOs, while ensuring vendor performance is documented and addressed.Reviewing and approving Station Manager expense reports and company credit card usage.Partnering with Schedule Planning and Finance to support future staffing models, coverage needs, and facility planning.Monitoring station-level issues surfaced in leadership meetings and ensuring timely, appropriate action.Conducting ongoing needs assessments and providing proactive budget recommendations to support growth and volume changes.Leading, coaching, and developing station leaders to build a strong leadership bench for the future.Ensuring compliance with all FAA, TSA, DOT, and company regulations across assigned stations.Traveling extensively to support stations, maintain relationships, and oversee regional operations.Why You’ll Love This Role:Lead at Scale: Own regional airport operations and make a direct impact on performance and culture.Develop Leaders: Coach and grow Station Managers and future leaders across the network.High Visibility: Partner closely with senior leadership and cross-functional teams.Meaningful Impact: Your leadership directly shapes safety, service quality, and Customer experience.What Makes a Successful General Manager?We’re looking for someone who is:Calm Under Pressure: You remain composed and decisive in high-stakes or fast-moving situations.Safety-Driven: You consistently prioritize safety, compliance, and operational integrity.People-Focused: You inspire commitment, accountability, and high performance through coaching and engagement.Strategic & Tactical: You balance big-picture thinking with hands-on operational execution.Operationally Savvy: You understand airport operations, regulatory requirements, and service delivery.Entrepreneurial: You take ownership, act decisively, and continually seek to improve.Requirements:In accordance with federal regulations, this role is open only to U.S. citizens. All candidates must successfully complete the required federal background checks and eligibility screenings. Applicants who do not meet these requirements will not be eligible for employment.High school diploma or GEDAt least 3 years of management experience in airline operationsAt least 4 years of airport operations experienceAt least 5 years of face-to-face customer service experienceValid driver’s licenseWorking knowledge of MS Office and Google Business SolutionsAbility to occasionally lift 75+ poundsAbility to perform intermittent physical activity including bending, reaching, and prolonged periods of standingAvailable to work flexible shifts including early mornings, late nights, holidays, and weekendsImportant Safety and Security Requirements:All Airport Services Crewmembers are certified as Ground Security Coordinators (GSCs), trained for customer and baggaged security screening, and are responsible for:Monitoring the operational environment and reporting safety risks in real timeEnsuring compliance with updated policies, alerts, and regulatory guidanceMaintaining personal readiness for safety-sensitive dutiesParticipating in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelinesBenefits & Perks:Health Benefits: New Crewmember's become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.401(k) match: 50% of your first 8%Generous PTO: Take time to recharge with our flexible PTO plan.Additional Information:May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!Compensation Range:$90,000.0 - $110,200.0JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.