General Manager, Airport Services

Delux Public Charter, LLC; Las Vegas (NV); On-site; USD 78,900 - 96,700; Full time

Job summary

Delux Public Charter, LLC is seeking a General Manager (GM) for their station operations in Las Vegas, NV. The GM is responsible for ensuring safety, regulatory compliance, and financial performance across all operational verticals including Hospitality, Maintenance, and Catering.

The ideal candidate will have extensive experience in airport operations and customer service delivery. They will lead through a team, ensuring continuous improvement and stakeholder satisfaction. The position requires excellent leadership skills and the ability to manage multiple operational workstreams efficiently.

Qualifications

• 5+ years of airport or airline operations experience.
• 3+ years of management experience in airline or airport operations, including leading other leaders.
• 5+ years of customer-facing service delivery experience.
• 2+ years of supervisory experience.
• Proven track record of cross-functional leadership and managing multiple operational workstreams.

Responsibilities

• Own outcomes across Hospitality, MX, Catering, Valet, and all ground handling operations.
• Ensure compliance with all FAA, TSA, DOT, ADA, CBP, and company regulations.
• Manage and monitor budgets to achieve financial targets.
• Develop and maintain relationships with external stakeholders and vendors.
• Lead, inspire, and develop the station leadership team.

Skills

Airport or airline operations experience

Management experience

Customer-facing service delivery

Supervisory experience

Cross-functional leadership

Vendor management

Situational awareness

Decision making under pressure

Education

Bachelor's degree in business management, aviation or related field

Tools

MS Office

Google Workspace

Navitaire/DCS/Astro systems

Job description

Job Summary

The General Manager (GM) is the single point of accountability for the entire station operation at JSX. The GM ensures safety, regulatory compliance, financial performance, and operational excellence across all verticals touching JSX at the station— including Hospitality, Maintenance (MX), Catering, Valet, and ground handling partners. The GM is the ultimate owner of the station, responsible for setting it up for success, driving effective execution, and ensuring continuous improvement in both the short and long term. They represent JSX to airport authorities, government agencies, and all external stakeholders, and they ensure that every operational partner performs to JSX standards. The GM leads through a team of Duty Managers, Supervisors, and (at mega stations) an Assistant General Manager, ensuring a reliable, joyful, and seamless experience for every Customer.

Responsibilities

Station Ownership & Cross-Functional Accountability: Serve as the single point of accountability for the entire station—owning outcomes across Hospitality, MX, Catering, Valet, and all ground handling operations. Ensure all operational verticals are aligned, performing to standard, and delivering a unified customer experience. Manage the station as an integrated operation, proactively identifying and resolving cross‑functional gaps before they impact the Customer or Crewmember experience. Act as the final decision‑maker at the station level for operational, personnel, and vendor matters. Maintain 24/7 availability as the ultimate escalation point for the station.

Safety & Regulatory Compliance: Champion safety through accountability, awareness, and communication across all station teams and business partners. Ensure compliance with all FAA, TSA, DOT, ADA, CBP, and company regulations and protocols. Require that all Crewmembers and business partners conduct themselves in a manner that reflects JSX’s commitment to safety. Oversee, mitigate, and close all station safety reports and issues; lead or oversee risk assessments, safety audits, and investigations as needed. Ensure station compliance with JSX Safety Management System (SMS) and all applicable security standards.

Financial Performance & Budget Management: Own station P&L performance; manage and monitor budgets, labor costs, supply spend, and vendor costs to achieve financial targets. Audit station supply orders to ensure budget compliance and alignment with organizational mission. Review, approve, or deny expense reports from station leadership and ensure company credit card usage is within policy. Conduct ongoing needs assessments and provide timely budget recommendations to prevent operational capability deficits due to expansion or increased volume. Partner with Finance and Planning to deliver accurate forecasts and identify cost optimization opportunities.

Stakeholder, Vendor & Contract Management: Develop and maintain relationships with all external stakeholders including airport authorities, FBOs, MX providers, catering vendors, valet partners, and regulatory agencies. Monitor the performance of all business partners and vendors against contractual requirements; commend and remediate as appropriate. Ensure station leaders are documenting vendor issues and praises for consistent tracking and follow‑up. Represent JSX in local airport meetings, community engagements, and regulatory interactions. Negotiate and manage local service agreements and operational arrangements as delegated.

Team Leadership & Development: Lead, inspire, and develop the station leadership team (ASGM, Duty Managers, Supervisors) to ensure execution and accountability. Guide and develop current station leaders to ensure they are ready to step into future leadership roles. Ensure full compliance with all JSX required training for all Crewmembers at the station. Recruit, hire, and onboard station leadership positions in alignment with company standards. Oversee the creation and maintenance of an environment where all Crewmembers at the station can thrive. Model JSX values and set the tone for station culture, engagement, and morale. Manage corrective actions, performance management, and staffing decisions (increases/decreases) for the station.

Operational Performance & Customer Experience: Ensure outstanding operational performance through effective cross‑functional leadership during day‑to‑day operations. Work with other operational and planning departments to monitor and maintain on‑time performance, including D0 and A14 company goals. Lead the team to deliver superlative customer service through engagement, motivation, coaching, and leadership. Monitor and act on customer feedback, NPS scores, and hospitality scorecard metrics. Maintain awareness of issues identified in station meetings; ensure leadership acts on reported issues in an appropriate and timely manner.

Strategic Planning & Continuous Improvement: Provide strategic input to senior leadership on station performance, growth opportunities, and operational improvements. Assist the schedule planning and finance departments with future schedules to ensure adequate crewmember coverage and facility management. Support station openings, closures, and expansion initiatives as assigned. Identify and implement process improvements to enhance operational efficiency and customer experience. Extensive travel as required to complete projects and maintain relationships with airports, Crewmembers, and Customers.

Facility & Equipment Standards: Ensure that a high standard is set with regard to the appearance of all assigned facilities, equipment, and business partner spaces. Coordinate facility maintenance, improvements, and equipment needs to support safe and reliable operations.

Required Experience & Qualifications

• 5+ years of airport or airline operations experience.
• 3+ years of management experience in airline or airport operations, including leading other leaders.
• 5+ years of customer‑facing service delivery experience.
• 2+ years of supervisory experience.
• Proven track record of cross‑functional leadership and managing multiple operational workstreams.
• Valid driver's license.

Licenses & Certifications

Valid driver’s license.

Knowledge, Skills & Abilities

• Knowledge and understanding of FAA, TSA, DOT, ADA, CBP, and other regulatory requirements.
• Impeccable verbal and written communication skills.
• Working knowledge of MS Office and Google Workspace solutions.
• Ability to manage station P&L, budgets, and financial performance.
• Cross‑functional leadership capability across multiple operational verticals (Hospitality, MX, Catering, Valet).
• Strong stakeholder and vendor management skills.
• Ability to maintain composure and make sound decisions under pressure.
• Keen sense of situational awareness and professional assertiveness.
• Ability to prioritize tasks and manage multiple competing priorities with a high degree of focus.
• In‑depth understanding of Navitaire/DCS/Astro systems.
• Thorough knowledge of all JSX policies and procedures.
• Solid understanding of the entire operation and functions of JSX departments.
• Fluent in English, verbal and written.

Preferred Qualifications

• Bachelor’s degree in business management, aviation, or related field.
• 5+ years of passenger airline experience in a leadership role.
• Prior experience managing third‑party vendors (MX, Catering, Valet, FBO).
• Experience with Safety Management Systems (SMS) and operational auditing.

Basic Requirements

Must be able to travel often (2–10 days per month). Ability to lift up to 75 pounds. Intermittent physical activity including bending, reaching, lifting, and prolonged periods of standing. Ability to work a flexible schedule including early mornings, nights, weekends, and holidays. Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines. Available 24/7 via phone, text, and email for operational escalations. High level of initiative and strong team‑building skills.

Safety

Responsible for risk assessments as appropriate within the work environment. Correct unsafe acts or conditions and ensure all reports are completed in a timely manner per company policy. Participate or lead investigations as applicable. Ensure compliance with JSX Safety Management System (SMS) and all applicable safety standards and regulatory requirements.

Compensation

Range: $78,900.00 – $96,700.00.

EEO Statement

JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.