Regional Manager- Charlotte, NC

Madison Communities; Fort Mill (SC); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Health Savings Account (HSA)

Paid time off and holidays

Employee referral program

Job summary

Madison Communities is seeking a Regional Manager to lead and direct operations across a multi-state portfolio. You will guide Community Managers to ensure strong financial results, superior resident satisfaction, and high-quality service delivery.

The role requires strategic budgeting, market analysis, staff development, and hands-on leadership across Charlotte, Fort Mill, and Indian Land areas. Travel is essential to maintain standards and drive lease-ups.

Qualifications

• BA/BS in Business or related field required.
• Minimum 3 years of experience in Multifamily Regional Management.
• Minimum 3 years of experience with Luxury Class A lease-up communities preferred.
• Proven success in supervising and mentoring multiple property teams.

Responsibilities

• Focus on the financial performance of each community, ensuring optimal staffing, efficient operations, and high returns for investors.
• Hire, train, develop, coach, and supervise a portfolio of Community Managers.
• Evaluate on-site staff performance in alignment with leasing and operational expectations.
• Promote a high level of customer service and ensure all teams deliver exceptional resident experiences.
• Achieve budgeted income, expense, and leasing goals across the portfolio.
• Oversee the annual budgeting process for each community, working closely with each manager.
• Review and analyze monthly financial operations and provide strategic support where needed.
• Conduct market evaluations to inform pricing and rent positioning, ensuring alignment with market and budgeted goals.
• Partner with each Community Manager to develop marketing strategies, especially for lease-ups, and conduct regular marketing reviews.
• Guide and support the execution of lease-up operations and high-end property openings.
• Conduct regular site visits to maintain high standards of quality, curb appeal, and service delivery.
• Collaborate with internal departments, including Construction Services, for capital improvement and renovation projects.
• Foster strong teams through empowerment, open communication, and recognition programs.
• Communicate company goals, initiatives, and values consistently to on-site leadership teams.
• Travel across assigned locations regularly to provide in-person leadership and oversight: Charlotte, NC, Fort Mill, SC, and Indian Land, SC.

Skills

Financial management

Sales & marketing

Leadership & mentoring

Travel across NC/SC

Yardi

Excel

Word

Outlook

ADP Workforce Now

Communication skills

Interpersonal skills

Organizational skills

Proactive mindset

Education

BA/BS in Business or related field

Job description

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This position is responsible for leading and directing all regional operations across a multi-state portfolio. The Regional Manager leads and supports a team of Community Managers to ensure optimal performance, strong financial results, high-quality service delivery, and a superior level of resident satisfaction.

Essential Functions and Responsibilities:

• Focus on the financial performance of each community, ensuring optimal staffing, efficient operations, and high returns for investors
• Hire, train, develop, coach, and supervise a portfolio of Community Managers
• Evaluate on-site staff performance in alignment with leasing and operational expectations
• Promote a high level of customer service and ensure all teams deliver exceptional resident experiences
• Achieve budgeted income, expense, and leasing goals across the portfolio
• Oversee the annual budgeting process for each community, working closely with each manager
• Review and analyze monthly financial operations and provide strategic support where needed
• Conduct market evaluations to inform pricing and rent positioning, ensuring alignment with market and budgeted goals
• Partner with each Community Manager to develop marketing strategies, especially for lease-ups, and conduct regular marketing reviews
• Guide and support the execution of lease-up operations and high-end property openings
• Conduct regular site visits to maintain high standards of quality, curb appeal, and service delivery
• Collaborate with internal departments, including Construction Services, for capital improvement and renovation projects
• Foster strong teams through empowerment, open communication, and recognition programs
• Communicate company goals, initiatives, and values consistently to on-site leadership teams
• Travel across assigned locations regularly to provide in-person leadership and oversight: Charlotte, NC, Fort Mill, SC, and Indian Land, SC.

Requirements

• Strong financial management skills with experience in budgeting, forecasting, and reporting
• Sales and marketing expertise, including training, goal setting, and market analysis
• Proven leadership in recruiting, hiring, team retention, coaching, and performance management
• Ability to travel across multiple states: NC, SC
• Proficiency in Yardi, Microsoft Excel, Word, Outlook, and ADP Workforce Now
• Excellent oral and written communication skills
• High level of interpersonal and team collaboration skills
• Professional presence and strong organizational skills
• Action-oriented and resourceful with a proactive, solution-driven mindset

Education and Background

• BA/BS in Business or related field
• Minimum 3 years of experience in Multifamily Regional Management
• Minimum 3 years of experience with Luxury Class A lease-up communities preferred
• Proven success in supervising and mentoring multiple property teams
• 401(k) with company match
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Dependent Care FSA
• Company-paid short-term disability and basic life insurance
• Paid parental leave
• Paid time off and company holidays
• Employee referral program
• Mental Health Support through Employee Assistance Program (EAP)