Regional Manager

Riverstone Communities; Saint Paul (MN); Hybrid; USD 81,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plan

401(k) with company match

11 paid holidays off

PTO and Wellness PTO

Maternity/Paternity leave

Flexible schedule

Training and growth opportunities

Job summary

Riverstone Communities is seeking a Regional Manager to oversee 11 properties across Minnesota and Wisconsin, based in Minnesota. The role focuses on leading Property Managers to meet service, budget, and safety targets.

The position requires 5+ years in management, strong customer service and team leadership, with 50% travel and 50% remote work. Compensation includes benefits and bonus potential.

Qualifications

• 5+ years in management, preferably in property management.
• Proven customer service experience across multiple channels.
• Experience leading a successful team and achieving targets.

Responsibilities

• Provide excellent customer service to residents, guests and municipalities.
• Drive to 100% occupancy across all properties.
• Maintain 95% staffing with top performers.
• Oversee profitability and manage to a P&L mindset.
• Protect Riverstone's reputation in the mobile home property sector.
• Respond to emergencies 24/7 as needed.
• Set high standards and manage to performance expectations.
• Conduct prompt follow-up and follow-through.
• Adhere to Fair Housing laws and guidelines.
• Align with Riverstone's mission and property-specific goals.

Skills

Leadership

Customer service

Team management

Communication

Travel

Bilingual Spanish

Tools

Microsoft Office

Google Workspace

Email

Job description

Are you a visionary leader with a passion for overseeing multiple properties and driving regional success? Do you excel in strategic planning and team development? Join us as a Regional Manager and lead our properties to new heights of excellence! Help us enrich the lives of our residents and our team members.

We are currently seeking a qualified Regional Manager who will be responsible for overseeing 11 properties in the states of Minnesota and Wisconsin, based in Minnesota.

The Regional Manager positions primary focus is to lead Property Managers and their teams to ensure proper customer service, relationships, budget and safety expectations are met.

The Regional Manager position also includes, but is not limited to:

• Provide excellent customer service towards residents, prospective residents, guests and local municipalities to help build and maintain relationships
• Driving to critical number expectation of 100% occupancy rate at all properties
• Maintaining 95% staffing levels with "A Players" at all parks
• Maintaining profitability at all locations - work to a P&L - develop an "owner" mindset
• Maintaining Riverstone's reputation within the mobile home property management industry
• Attend to community needs outside of normal business hours when emergencies arise 24/7
• Set high standards for themselves and their team, managing to performance expectations
• Perform prompt follow-up and follow-through
• Adhere to all state, government, and local requirements to meet and exceed the expectations of all Fair Housing guidelines
• Be invested in the mission and vision of Riverstone Communities and the specific properties you support

Regional Manager Requirements

• Be located in Minnesota
• 5+ years of experience within management, preferably in property management/mobile home property management
• 5+ years of proven excellent customer service experience through various methods - in person (verbally), over the phone (written), etc
• 5+ years of experience managing a successful team
• Ability to legally operate a motor vehicle with a valid driver's license
• Work from home 50% of the time
• Ability to travel 50%, by both automobile and airplane
• Ability to be very active - walking, bending, standing and lifting up to 50 pounds
• Computer proficiency, including using the internet, Google or Microsoft programs and email, etc.
• Ability to take initiative and seek out details and information
• Bilingual in Spanish preferred

Regional Manager Salary

$81,000-$85,000, plus bonus potential

We will offer you

• Medical, Dental, and Vision benefit plan offerings for you and eligible family members
• 401(k) retirement plan, with a company match
• 11 Paid Holidays Off, which includes getting your birthday off
• Robust Paid Time Off (PTO)* and Wellness PTO
• Maternity/Paternity Leave*
• Ability to choose a preferred schedule that works best for you
• Ongoing training and internal growth opportunities
• A workplace that CARES about their team members, where you aren't just a number in the organization, but a person who is treated with respect and can openly share their ideas to make the workplace better
• effective date of benefit dependent upon tenure of employment

At Riverstone Communities, we don't just accept differences - we celebrate them, we support them and we thrive on them for the benefit of our team members and communities. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, disability, protected veteran status or any other status protected under federal, state or local law.