Regional Manager

Inframark LLC in; New York (NY); On-site; USD 160,000 - 200,000; Full time

Job summary

Inframark LLC is seeking a Regional Manager to oversee the NY Region, ensuring efficient operations, maintenance, billing, and customer service across the assigned area. The role emphasizes managing financials, safeguarding compliance, and driving growth with cross-functional collaboration.

The position requires a Bachelor’s degree and 7–10 years of related experience, including at least 5 years in a supervisory capacity.

Qualifications

• Bachelor’s degree required; 7–10 years related experience.
• Minimum of 5 years supervisory experience.
• Valid Driver’s License; ability to obtain water or wastewater certification as needed.

Responsibilities

• Manages financial performance for the region.
• Collaborates with departments to improve management systems.
• Establishes and tracks key performance indicators for regional goals.
• Oversees annual operating and capital budgets.
• Leads new business development, contract negotiations, renewals and scope expansion.
• Sets project goals, strategies, and SOPs.
• Ensures SOPs, OSHA, DOT and other requirements are met.
• Manages hiring, onboarding, performance, training, and compensation processes.
• Coaches individuals and teams for performance and improvement.
• Maintains overall customer satisfaction and client communications.

Skills

Leadership

Communication

Problem Solving

Managing for Results

Coaching

Education

Bachelor’s degree

Water/Wastewater certification (anticipated)

Job description

REGIONAL MANAGER

The Regional Manager is responsible for ensuring the efficiency and effectiveness of the NY Region by overseeing all management, operations, maintenance, billing and customer service activities within the assigned region.

Salary range - $160K-$200K depending on level of experience

RESPONSIBILITIES

• Manages financial performance for the region.
• Works with other departments to establish or improve management systems required to provide long-term stability and growth and minimize risk.
• Responsible for establishing and tracking key performance forecasts and indicators to ensure regional performance and alignment with company strategic plan/goals.
• Oversees the preparation and administration of the annual operating and capital budget.
• Leads new business development activities and contract negotiations, as well as securing renewals and scope expansion.
• Formulates and implements project goals, strategies, and SOPS.
• Ensures that all SOPs are followed, and DOT, Safety, OSHA and other requirements are met.
• Manages teams related to hiring, on-boarding, performance management, utilization, training, development, salary, promotions, transfers and terminations.
• Coaches individual and team for performance and improvement.
• Ensures overall customer satisfaction and manages client communications.
• Other duties as assigned.

Education/Experience

Bachelor’s degree and 7-10 years related experience. Minimum of 5 years supervisory experience.

Licenses/Certifications

Valid Driver’s License. Ability to obtain appropriate water or wastewater certification based on facility managed.

Technical

Knowledge of water/wastewater facilities. Working knowledge of OSHA requirements, DOT regulations, Utility SOPs, etc. Advanced proficiency with Microsoft Office applications & internet. Ability to interpret analytical results.

Communication:

Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Maintains composure in challenging situations. Collaborates with others. Asks for constructive feedback. Promotes a culture of diversity, respect & accountability. Challenges other through productive discussion.

Problem Solving & Quality:

Pays attention to detail. Identifies & solves complex issues. Thinks “big picture” when assessing problems/opportunities. Develops innovative & creative solutions.

Managing for Results:

Follows all company policies & SOPs. Delegates, prioritizes & manages the work of others. Balances competing priorities, scheduling issues & deadlines. Delivers effective feedback. Manages cost, quality & expedience.

Leadership & Initiative:

Motivates & empowers others. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments. Seeks out opportunities for leadership & development. Trains, coaches & mentors others. Champions change.

PHYSICAL DEMANDS

Must be able to: frequently lift 50-60 pounds; load, unload & move large equipment/tools; access confined spaces; continuously walk and climb stairs and ladder.

TRAVEL:

Up to 75%.