Regional Manager

Redwood; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Redwood Living is seeking a Regional Manager to lead operations across assigned neighborhoods from Charlotte, ensuring top-tier resident experiences and adherence to policy. You will mentor Neighborhood Managers, Leasing Professionals, and Service Technicians while upholding Redwood's standards.

Reporting to the VP of Property Operations, you will manage budgets, vendor partnerships, and capital projects, travel regionally, and ensure compliance with FHA, ADA and fair housing laws.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• 3 years of multi-site management experience.
• Experience with PM software preferred.
• Proficiency in Microsoft Office Suite.
• General computer proficiency.

Responsibilities

• Directly responsible for leading and managing assigned neighborhoods to achieve budgeted goals.
• Responsible for accounts payable, accounts receivable, payroll and monthly reporting.
• Approve payables for specified assets within approval guidelines.
• Assist with capital projects, partner with vendors, approve scopes of work and ensure contract compliance.
• Emergency response management: on-call for on-site team support 24/7.
• Hire, coach, review, manage, and terminate site staff as needed.
• Oversee neighborhood employment or contracting for services of maintenance, housekeeping, leasing, and grounds-keeping.
• Collaborate on company-wide initiatives and training programs.
• Provide exceptional customer service to clients, associates, vendors, residents, and officials.
• Maintain neighborhood compliance with FHA, ADA and fair housing laws.

Skills

Leadership

Communication

Time management

Interpersonal skills

Multitasking

Core values

Education

HS Diploma or GED

Bachelor's Degree

Tools

PM software

Microsoft Office

Job description

Location: Charlotte, North Carolina

About Redwood:

At Redwood Living, Inc. ("Redwood"), we believe our success is driven by the people who power us. We are proud to be a multi-state employer with a growing team of over 650 employees committed to building neighborhoods and careers that thrive. Our employees are passionate, talented, and empowered to make decisions that positively impact the lives of our residents. From on‑site teams to corporate leadership, every Redwood team member plays a vital role in delivering exceptional experiences. We foster a culture rooted in integrity, open communication, and a commitment to exceeding expectations.

As we continue to expand our footprint and grow our team, we seek individuals who share our values and are excited to contribute to a dynamic, forward-thinking organization. At Redwood, you'll find more than a job - you'll find a place to grow, lead, and make a difference.

We live by eight core values that guide everything we do:

• Do One Thing Really Well
• Be Entrepreneurial
• Serve Those You Lead
• Deliver More Than Expected
• Communicate Openly and Honestly
• Instill Family and Team Spirit
• Demonstrate Integrity and Authenticity
• Be Nice and Have Fun

Position Overview:

Under the general direction of the Vice President of Property Operations, the Regional Manager will be responsible for managing the operations of the assigned portfolio by providing support and leadership to Neighborhood Managers, Leasing Professionals, and Service Technicians; communicating goals and objectives, and ensuring all policy and procedural compliances are met. As such, you will be expected to act as a Redwood brand ambassador, promote our brand and provide the best resident experience possible.

All Redwood employees are expected to conduct all organizational business and practices in accordance to Redwood company policies.

Duties & Responsibilities:

• Directly responsible for leading & managing assigned neighborhoods to achieve budgeted goals.
• Responsible for accounts payable, accounts receivable, payroll and monthly reporting.
• Approve payables for specified assets (within approval guidelines)
• Assist with capital projects; to include Partnering with vendors, approve scopes of work, evaluate performance, and ensure compliance with contractual terms and service expectations.
• Emergency response management: assuming on-call for on‑site team assistance 24/7
• Responsible for hiring, coaching, reviewing, managing, performance appraisal, and terminating site associates as needed.
• Oversee neighborhood employment or contracting for services of maintenance, housekeeping, leasing, and grounds‑keeping.
• Assist with company‑wide initiatives and training programs.
• Provide exceptional customer service when dealing with clients, associates, vendors, ambassadors, residents, municipalities, and city officials
• Maintain neighborhood compliance as it pertains to FHA, ADA, and all fair housing laws.
• Ensure neighborhood readiness for coordinating inspections and audits with banks examiners, equity partners, state agencies, and local government officials.
• Responsible for the oversight of the marketing of the neighborhood through various sources of print, online media, networking, and event management.
• Responsible for accurate preparation of neighborhood budgets & financial statements. Must have the ability to report on the status of neighborhoods occupancy rates, lease up expirations, etc.
• Communicates the status of projects and issues with the VP of Property Operations on a regular basis.
• Collaborate with Construction & Lease-Up coordinator as new projects begin development.
• Must be SME for their market and conduct competitive market visits.
• Responsible for monitoring and engaging in the Reputation management of Redwood for their assigned neighborhoods.
• Travel within region and to headquarters as necessary.
• All other related duties, as assigned.

Required Skills:

• Respectfulness, trustworthiness, empathy and leadership
• The ability to work under pressure
• Excellent time management skills
• Strong communication skills and general business acumen
• The ability to communicate and interact with employees at all organizational levels
• Proven ability to plan, organize and implement multiple tasks/projects on a concurrent, real-time basis
• Foster a culture representative of Redwood's Core Values

Required Qualifications:

• HS Diploma or GED required.
• Valid drivers license required.
• Bachelor's Degree is preferred.
• 3 Years of Multi-Site Management preferred
• Experience with PM Software preferred.
• Proficiency in Microsoft Office Suite required.
• General computer proficiency.

Physical Requirements:

• Must be able to use standard office equipment such as computers, desk phones, cell phones, photocopiers, etc.
• Must be able to navigate stairs occasionally, particularly in the event of elevator outages or during emergency situations.
• Must be able to sit for extended periods of time, stand, bend, and walk with the ability to lift 30 pounds occas