Regional Manager

RPM Living; Charleston (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

RPM Living is seeking a Regional Manager to oversee the operational and financial performance of a portfolio of multifamily properties. You will lead site teams, drive client relationships, and ensure execution of business strategies to meet company objectives.

You will recruit, train, and mentor staff, conduct regular performance reviews, manage budgets and vendor relationships, and report on financial metrics.

Qualifications

• Bachelor's degree from a four-year college or university.
• Four years in multifamily property management, with at least two years in a Community Manager role.
• 3rd party management experience.
• Knowledge of budgeting, financial reporting, and variance analysis.
• Knowledge of multifamily property management operations, markets, and industry trends.

Responsibilities

• Oversee the recruitment and interview process for all site-level positions within the portfolio, ensuring proper approvals and alignment with company hiring standards
• Conduct regular team meetings, 1-on-1 coaching sessions, and annual performance reviews to mentor, develop, and manage team members effectively
• Coordinates with the HR team on HR issues, to ensure compliance with HR policies and procedures, and provide conflict resolution as needed
• Conduct onboarding, training, and mentoring of team members to ensure they have the necessary skills and knowledge to succeed
• Perform site visits weekly, engage with team members, and schedule and host regular client calls
• Serve as the primary client liaison, handling unscheduled client communications during business hours and ensuring timely follow-up after client visits and calls
• Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis
• Approve expense requests and manage expense reporting to align with budget expectations
• Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients
• Conduct physical inspections of properties, including tour paths, models, vacant units, and maintenance shops, and perform routine preventive maintenance inspections
• Ensure compliance with all company policies and procedures, particularly regarding procurement, financial practices, and vendor management
• Oversee resident and vendor-related communications, ensuring timely resolution of issues
• Monitor property marketing efforts, including reviewing property websites and advertising

Skills

Leadership

Budgeting

Organization

Time management

Vendor management

Client relationship management

Communication

Education

Bachelor's degree

Tools

Yardi

Microsoft Office

Revenue management software

Job description

The Regional Manager (RM) is responsible for overseeing the operational and financial performance of a portfolio of properties. This role requires a hands-on leader who can drive team performance, maintain client relationships, and ensure the successful execution of business strategies to align with company objectives.

Responsibilitie

• Oversee the recruitment and interview process for all site-level positions within the portfolio, ensuring proper approvals and alignment with company hiring standards
• Conduct regular team meetings, 1-on-1 coaching sessions, and annual performance reviews to mentor, develop, and manage team members effectively
• Coordinates with the HR team on HR issues, to ensure compliance with HR policies and procedures, and provide conflict resolution as needed
• Conduct onboarding, training, and mentoring of team members to ensure they have the necessary skills and knowledge to succeed
• Perform site visits weekly, engage with team members, and schedule and host regular client calls
• Serve as the primary client liaison, handling unscheduled client communications during business hours and ensuring timely follow-up after client visits and calls
• Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis
• Approve expense requests and manage expense reporting to align with budget expectations
• Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients
• Conduct physical inspections of properties, including tour paths, models, vacant units, and maintenance shops, and perform routine preventive maintenance inspections
• Ensure compliance with all company policies and procedures, particularly regarding procurement, financial practices, and vendor management
• Oversee resident and vendor-related communications, ensuring timely resolution of issues
• Monitor property marketing efforts, including reviewing property websites and advertising

.

Requirements

• Bachelor's degree from a four-year college or university Experience may substitute for education
• Four years in multifamily property management, with at least two years in a Community Manager role
• 3rd party management experience
• Knowledge of multifamily property management operations, respective markets, and industry trends
• Knowledge of budgeting, financial reporting, and variance analysis
• Skilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously
• Skilled in Microsoft Office Suite and Property Management Software such as Yardi
• Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar