Regional Manager

1st MidAmerica Credit Union; Bethalto (IL); On-site; USD 85,000 - 115,000; Full time

Job summary

1st MidAmerica Credit Union is seeking a Regional Manager to direct member services through Branch Managers and staff across multiple locations, including travel to various credit union sites. You will oversee operations to meet organizational goals and drive branch performance.

The role emphasizes staff leadership, budget participation, and community presence, with a focus on delivering exceptional member service and achieving growth targets.

Qualifications

• High school diploma or equivalent.
• Six or more years of similar or related experience.
• A two-year college degree, or completion of a specialized certification or licensing preferred, but not required.
• Customer service experience required.
• Strong communication skills and attention to detail.

Responsibilities

• Maintains highly motivated and well-trained staff while maintaining effective employee relations.
• Directs and monitors branch operations, through assigned subordinate managers, to ensure that they maintain appropriate staffing while meeting organizational goals and objectives.
• Ensures the application of and compliance to all credit union membership, operational and employee policies/procedures.
• Makes recommendations concerning new policies and procedures and ensures branches are in compliance with federal, state and local laws and regulations.
• Responsible for driving performance results in assigned branches through direction, leadership and execution of superior sales practices and service behaviors.
• Maintains a high level of quality service for members and ensures that employees are utilizing opportunities to educate members on products and services.
• Participates in establishment of annual operational budget.
• Responsible for building the credit union's presence in the community and for developing new members, while maintaining and expanding existing member relationships.
• Assists VP of Branch Operations on projects as assigned.

Skills

Leadership (implied)

Communication

Customer service

Attention to detail

Education

High school diploma or equivalent

Two-year college degree or certification (preferred)

Job description

Location: Bethalto, IL (travel to other locations required)

About Us:

1st MidAmerica is a trusted financial institution dedicated to providing exceptional service to our members. We pride ourselves on our commitment to the communities we serve and our focus on delivering an array of financial products for each step in their financial journey. We are currently seeking motivated and member-oriented individuals to join our team as a Regional Manager.

Job Summary:

We are seeking a Regional Manager to direct the delivery of services to members through designated Branch Managers and operations staff, and to achieve organizational branch goals.

Key Responsibilities

• Maintains highly motivated and well-trained staff while maintaining effective employee relations.
• Directs and monitors branch operations, through assigned subordinate managers, to ensure that they maintain appropriate staffing while meeting organizational goals and objectives.
• Ensures the application of and compliance to all credit union membership, operational and employee policies/procedures.
• Makes recommendations concerning new policies and procedures and ensures branches are in compliance with federal, state and local laws and regulations.
• Responsible for driving performance results in assigned branches through direction, leadership and execution of superior sales practices and service behaviors.
• Maintains a high level of quality service for members and ensures that employees are utilizing opportunities to educate members on products and services.
• Participates in establishment of annual operational budget.
• Responsible for building the credit union's presence in the community and for developing new members, while maintaining and expanding existing member relationships.
• Assists VP of Branch Operations on projects as assigned.

Qualifications

• High school diploma or equivalent.
• Six or more years of similar or related experience.
• A two-year college degree, or completion of a specialized certification or licensing preferred, but not required.
• Customer service experience required.
• Strong communication skills and attention to detail.

What We Offer

• Competitive salary and benefits.
• Opportunities for career growth.
• Supportive team environment.

Schedule

• Monday – Friday 8:00 AM – 5:00 PM

Must be able to work and travel to different credit union locations as determined by management.

1st MidAmerica is an Equal Opportunity Employer.