Regional Leader, Growth & Client Success

Marshall Sterling Investment Management Limited; Charlotte Amalie (United States Virgin Islands); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with match

PTO and holidays

Life insurance

Employee Stock Ownership Program

Job summary

Marshall + Sterling in the U.S. Virgin Islands seeks a Regional/Division Manager to lead Supervisors, Account Managers, and Customer Service Representatives, guiding regional growth and client relationships within an employee‑owned culture.

You will implement regional strategies, monitor performance, and promote collaboration, quality, and service excellence. A college degree, active insurance licenses, five years of relevant experience, and MS Office skills are required.

Qualifications

• College degree preferred; high school diploma or equivalent required.
• Active state insurance licenses; continuing education.
• Five years of insurance or related experience, with supervisory exposure.
• Strong leadership, decision-making, and client-management skills.
• Proficiency with Microsoft Office; Vertafore experience is a plus.

Responsibilities

• Lead and develop the region’s leadership team by recruiting, retaining, mentoring, and supporting high-performing Account Managers and Supervisors.
• Oversee key client relationships and growth opportunities, taking a direct leadership role with the region or division’s largest accounts and supporting strategies that strengthen client retention.
• Drive effective account management practices by ensuring consistent use of Service Timelines, Book Segmentation, and other tools that support proactive client service and retention.
• Develop and execute regional business strategies that support growth, profitability, staffing needs, and long-term retention goals.
• Monitor team performance and operational effectiveness, using key metrics and feedback to identify opportunities, improve processes, and ensure the region is delivering a high level of service.
• Champion quality, consistency, and innovation by identifying and sharing best practices, strengthening workflows, and supporting the adoption of new technology and agency-wide initiatives.
• Build a strong employee-owner culture and promote Marshall+Sterling, fostering collaboration across teams while representing the organization positively with employees, clients, and the community.

Skills

Leadership

Strategic thinking

Client relationship

Communication

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office

Vertafore

Job description

Marshall + Sterling in the U.S. Virgin Islands seeks a Regional/Division Manager to lead Supervisors, Account Managers, and Customer Service Representatives, guiding regional growth and client relationships within an employee‑owned culture.

You will implement regional strategies, monitor performance, and promote collaboration, quality, and service excellence. A college degree, active insurance licenses, five years of relevant experience, and MS Office skills are required.