Client Experience Assistant — Employee-Owned Firm

Marshall & Sterling St. Thomas Inc dba Theodore Tunick & Co.; Christiansted (United States Virgin Islands); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Marshall+Sterling, a 100% employee-owned firm with roots dating back to 1864, is hiring an Assistant Client Service Specialist for the St Croix Office. In this role you will provide superior service and administrative support to the Client Service department, acting as a welcoming voice for incoming calls and helping with tasks like quoting policies, ordering MVRs, and processing documents.

You will support Senior Client Service Specialists by handling customer requests and keeping operations

Responsabilités

• Be a welcoming voice for incoming calls and offer hands-on support with tasks like quoting policies, ordering MVRs, and processing documents.
• Support Client Service Specialists by assisting with customer requests and maintaining smooth operations behind the scenes.
• Issue proof of insurance and request loss runs to support our clients coverage needs.
• Document all client and carrier communications regarding coverages and exposures in the management system.
• Follow workflow procedures, adhere to agency guidelines, and promptly report any actual or potential E&O claims.
• Maintain required professional accreditations and participate in continuing education programs when available.
• Perform other duties and projects as assigned.

Description du poste

Marshall+Sterling, a 100% employee-owned firm with roots dating back to 1864, is hiring an Assistant Client Service Specialist for the St Croix Office. In this role you will provide superior service and administrative support to the Client Service department, acting as a welcoming voice for incoming calls and helping with tasks like quoting policies, ordering MVRs, and processing documents.

You will support Senior Client Service Specialists by handling customer requests and keeping operations