DescriptRegional/Division Managerion

Marshall & Sterling St. Thomas Inc dba Theodore Tunick & Co.; Charlotte Amalie (United States Virgin Islands); On-site; USD 120,000 - 180,000; Full time

Job summary

Marshall + Sterling is seeking a Regional/Division Manager based in the St Thomas, US Virgin Islands office. You will lead and develop the region's leadership team, oversee key client relationships, and drive initiatives that support growth and client retention.

As an employee-owned firm, we value collaboration, integrity, and a proactive, hands-on leadership style. If you excel at building strong teams and delivering high-quality service, we want you on our team.

Responsibilities

• Lead and develop the region's leadership team by recruiting, retaining, mentoring, and supporting high-performing Account Managers and Supervisors.
• Oversee key client relationships and growth opportunities, taking a direct leadership role with the region or divisions largest accounts and supporting strategies that strengthen client retention.
• Drive effective account management practices by ensuring consistent use of Service Timelines, Book Segmentation, and other tools that support proactive client service and retention.
• Develop and execute regional business strategies that support growth, profitability, staffing needs, and long-term retention goals.
• Monitor team performance and operational effectiveness, using key metrics and feedback to identify opportunities, improve processes, and ensure the region is delivering a high level of service.
• Champion quality, consistency, and innovation by identifying and sharing best practices, strengthening workflows, and supporting the adoption of new technology and agency-wide initiatives.
• Build a strong employee-owner culture and promote Marshall+Sterling, fostering collaboration across teams while representing the organization positively with employees, clients, and the community.

Job description

Why Join Marshall + Sterling?

As a 100% employee-owned company with roots dating back to 1864, Marshall + Sterling offers the strength of a time-tested organization and the energy of an ownership-driven culture. Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most so they can move forward with confidence. Our vision of creating a future thats safer and more secure drives everything we do. Innovation is not optional here it’s imperative. We constantly seek better, smarter ways to serve our clients and improve as a company. Collaboration is at our core, because we know we are stronger together across teams, with our clients, and in the communities we serve. Our employee-owners are not only valued and empowered, but also directly invested in our collective success. At Marshall + Sterling, youre not just joining a company youre joining an inclusive culture built on integrity, impact, and people-first values. Your ideas matter, your growth is prioritized, and your work helps shape a more secure future for all.

This role will be based out of Marshall+Sterlings St Thomas US Virgin Islands Office. As a Regional/Division Manager, youll play a key leadership role in driving the success of our teams, clients, and employee-owned organization. Youll lead and develop Supervisors, Account Managers, and Customer Service Representatives while creating an environment where people can thrive, collaboration is encouraged, and great service is the standard. If youre a hands-on leader who enjoys building strong teams, improving how work gets done, and driving growth, wed love to have you join us.

– Lead and develop the regions leadership team by recruiting, retaining, mentoring, and supporting high-performing Account Managers and Supervisors. – Oversee key client relationships and growth opportunities , taking a direct leadership role with the region or divisions largest accounts and supporting strategies that strengthen client retention. – Drive effective account management practices by ensuring consistent use of Service Timelines, Book Segmentation, and other tools that support proactive client service and retention. – Develop and execute regional business strategies that support growth, profitability, staffing needs, and long-term retention goals. – Monitor team performance and operational effectiveness , using key metrics and feedback to identify opportunities, improve processes, and ensure the region is delivering a high level of service. – Champion quality, consistency, and innovation by identifying and sharing best practices, strengthening workflows, and supporting the adoption of new technology and agency-wide initiatives. – Build a strong employee-owner culture and promote Marshall+Sterling, fostering collaboration across teams while representing the organization positively with employees, clients, and the community.