Regional Lead Field Service Technician
ENDURO Technical Services of North America, Inc.
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Benefits offered by this job
Job summary
Enduro Technical Services of North America, Inc. seeks a Regional Lead Autotech for the Southern region. Based in the Southern United States, you will anchor field operations, lead Autotechs, and coordinate with Michigan leadership on scheduling, quotes, and growth.
This hands-on role focuses on repair, fault diagnosis, and safety leadership. You will travel regionally to client sites, diagnose automated systems and conveyors, and drive maintenance and service quality while mentoring junior
Qualifications
- 3–5+ years in industrial maintenance or field service.
- Strong mechanical and electrical troubleshooting across conveyors.
- Proficient in Excel and clear communication across teams.
- Experience leading technicians or coordinating field work.
- Valid driver’s license and willingness to travel regionally.
Responsibilities
- Diagnose and repair conveyor systems and automation equipment.
- Troubleshoot electrical, mechanical, pneumatic, and hydraulic systems.
- Support emergency breakdown response and preventive maintenance.
- Read schematics, blueprints, and manuals.
- Provide field coaching and safety leadership.
Skills
Education
Tools
Job description
Location: Charlotte, NC
Territory: Southern United States
Employment Type: Full-Time | Hourly
Enduro Technical Services of North America provides industrial maintenance, automation, conveyor, and field service support for clients across the United States. We support high-demand industrial and distribution environments where uptime, troubleshooting ability, and customer responsiveness matter.
Our technicians work directly at client facilities performing equipment repair, automation troubleshooting, preventive maintenance, and technical support on conveyor and industrial systems.
Enduro is seeking a Regional Lead Autotech to anchor our growing presence in the Southern region. This role is built for an experienced technician ready to operate as the senior field authority in the region — someone who can run the tools and run the site when it matters — while working closely with Enduro's Michigan-based leadership team on scheduling, quoting, and account growth.
Because this role sits geographically apart from Enduro's core leadership team, the Regional Lead Autotech serves as the primary on-the-ground point of contact for the region — coordinating day-to-day with leadership remotely, and exercising sound independent judgment on job execution, safety, and customer matters when leadership isn't on-site.
This is a hands-on technical role first — machine repair, fault diagnosis, and field troubleshooting remain the core of the job — with meaningful additional responsibility for technician development, work quality, safety leadership, and account growth in the region.
Candidates with backgrounds in industrial maintenance, military equipment maintenance, conveyor systems/automation/controls, automated unloading or induction systems, manufacturing/distribution/fulfillment maintenance, or field service/OEM support involving electrical and mechanical troubleshooting are strongly encouraged to apply.
- Destuff-it automated container/truck unloading systems
- Maxx Reach extendable conveyor and unloading systems
- Telescoping and extendable belt/roller conveyors; sortation, induction, and high-speed conveyor systems
- PLC-controlled automation, HMIs, VFDs, sensors, and motor controls supporting the above
- Safety circuits, interlocks, and e-stop systems on automated unloading and conveyor lines
- DC drive circuitry and motor control troubleshooting
- Diagnose and repair conveyor systems, automation equipment, and industrial machinery
- Troubleshoot electrical, mechanical, pneumatic, and hydraulic systems
- Support emergency breakdown response and corrective maintenance activities
- Perform preventive and predictive maintenance activities
- Read and interpret schematics, electrical drawings, blueprints, and technical manuals
- Troubleshoot PLC-controlled systems, HMIs, VFDs, sensors, motors, and control circuits
- Diagnose and repair controls and electronic faults on automated unloading and induction equipment, including Destuff-it and Maxx Reach systems
- Troubleshoot safety circuits, interlocks, light curtains, and e-stop systems to identify and correct faults
- Diagnose and repair DC drive circuitry and associated motor control systems
- Identify and correct electrical faults, shorts, wiring issues, and component failures
- Assist with installation and commissioning activities when required
- Repair and replace bearings, chains, belts, rollers, gearboxes, pneumatic components, and hydraulic systems
- Perform alignments, adjustments, and equipment setup work
- Support equipment reliability and uptime improvement initiatives
- Provide hands-on coaching and on-the-job training to fellow Autotechs; share technical knowledge and reinforce Enduro's work standards
- Actively support the growth and proficiency of new/less experienced team members in diagnostic and repair skills
- Participate in interviewing and candidate selection for regional hires
- Actively participate in and help oversee proper execution of work — ensuring work is performed correctly, completely, and documented to Enduro and customer standards including the generation of SWI’s and Job Safety Plans/Pre-Tasks.
- Serve as the point of accountability for quality and completeness on multi-technician jobs
- Identify repair needs, equipment deficiencies, and service opportunities observed during site visits and job execution
- Document and communicate findings to leadership for quoting and scheduling — a key driver of how Enduro grows within existing accounts
- Conduct elevated assessments of customer facilities beyond the immediate scope of the work order
- Evaluate overall equipment condition, identify deferred maintenance concerns, and document observations that inform service planning, scheduling, and customer conversations
- Lead by example in all field environments; uphold and reinforce Enduro's safety standards — PPE, LOTO, hazard identification, and safe practices around electrical, mechanical, and automated systems
- Validate and sign off on lockout/tagout procedures, deliver periodic safety training, and ensure technicians understand and follow protocols before and during work
- Promptly flag unsafe conditions or practices to leadership; contribute to a culture where safety is non-negotiable regardless of who is watching
- Take ownership of the condition, readiness, and proper utilization of assigned service vehicles, trailers, and hand/power tools
- Ensure equipment is maintained, accounted for, and fit for purpose before and after each deployment; flag maintenance needs, shortages, or damage promptly
- Support coordination of equipment assignments across jobs and crews to ensure field teams are properly resourced
- Travel to client facilities throughout the region; company-provided tools, specialty tools, equipment, service truck, and travel support
- Represent Enduro professionally in customer-facing environments, including situations requiring on-the-spot judgment calls
- Maintain accurate service documentation and communicate findings clearly to customers and leadership
- Work independently while coordinating remotely with Enduro leadership and customers
- Occasional off-shift, weekend, or extended-hour support may be required based on customer operational needs
- Serve as the primary field-level point of contact for Michigan-based leadership on regional operations, scheduling coordination, and account status
- Provide regular updates on job status, crew needs, and site conditions to support planning and dispatch decisions made remotely
- Escalate customer, personnel, or operational issues promptly and clearly when leadership judgment is needed
- 3–5+ years of industrial maintenance and/or field service equipment troubleshooting experience
- Strong troubleshooting ability across mechanical and electrical systems; experience with conveyors, automation, or industrial production equipment
- Demonstrated proficiency in Microsoft Excel for data organization, tracking, and reporting, combined with strong communication skills across email and collaboration platforms such as Slack.
- Prior experience leading technicians, coordinating field work, or serving in a lead technician role
- Demonstrated ability to work independently and make sound judgment calls with minimal direct supervision
- Valid driver’s license with a driving record that meets Enduro's insurance carrier requirements at hire and throughout employment; must be capable of safely operating a company-provided truck and traveling regularly throughout the region
- Subject to a Motor Vehicle Record (MVR) check prior to hire and periodically during employment; continued eligibility to drive a company vehicle is a condition of continued employment in this role
- Hands-on experience with Destuff-it, Maxx Reach, or comparable automated unloading/induction conveyor systems (e.g., Bastian Solutions, Intelligrated, Honeywell Intelligrated, or similar OEM equipment)
- Experience troubleshooting safety circuits, interlocks, light curtains, and e-stop systems; DC drive circuitry and motor control troubleshooting; VFDs, motors, sensors, and control systems
- Distribution center, manufacturing, or automated facility experience; I/O and machine controls experience
- Experience supporting Amazon, FedEx, UPS, or similar automated facilities
- High school diploma or GED required; military, technical school, industrial maintenance, mechatronics, or equivalent hands-on experience preferred
- OSHA 10/30 certification preferred; forklift or aerial lift certifications are a plus
This position involves regular regional travel throughout the Southern region. Overnight travel will be required depending on project location and customer needs. Company-paid travel expenses and applicable per diem provided where applicable.
- This role includes a company-provided truck. Candidates must pass an initial MVR check and maintain a driving record that satisfies Enduro's insurance carrier's underwriting standards for the duration of employment.
Hourly, full-time position — base Autotech rate plus Lead pay differential. Benefits provided through applicable union programs and company offerings.
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