Regional IT Support Specialist for School Tech

Charter Schools USA; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Charter Schools USA (CSUSA) is seeking an Area IT Support Specialist to maintain and support critical school systems. You will work with the State IT team to ensure system availability and effective user support for administrators, teachers, parents and students in the region.

You will plan network and computing infrastructure, monitor tickets, and provide timely updates while staying aligned with safety and school policies. Travel within the state is expected as needed.

Qualifications

• Bachelor's degree in computer science, information systems or equivalent combination of education and experience.
• 2-5 years of experience supporting IT customers.
• Advanced knowledge and experience resolving hardware and software issues in an enterprise environment.
• Prior experience in a school environment is preferred but not required.

Responsibilities

• Manage assigned service zone to ensure support tickets are completed within the Service Level Agreement.
• Monitor support requests to determine larger-scale issues.
• Plan and support network and computing infrastructure in tandem with State IT team and outsourced partners.
• Provide daily assistance within assigned regional area for end-user support, including hardware, software installation and upgrades, backups, and networking.
• Provide regular written and verbal updates to the State IT Director/Manager team on the operational status of systems.

Skills

Customer focus

Time management

Multitasking

Interpersonal skills

Communication

Problem analysis

Team player

Proactive

Project management

Education

Bachelor's degree in computer science or information systems

Tools

A+ Certification

Azure AI-900

SEC+

NET+

CCNA

Job description

Charter Schools USA (CSUSA) is seeking an Area IT Support Specialist to maintain and support critical school systems. You will work with the State IT team to ensure system availability and effective user support for administrators, teachers, parents and students in the region.

You will plan network and computing infrastructure, monitor tickets, and provide timely updates while staying aligned with safety and school policies. Travel within the state is expected as needed.