Regional IT Support Analyst – West Coast (Hybrid & Travel)

Stratus®; Spokane Valley (WA); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health Care Programs

401k with employer match

Paid Holidays & PTO

Hybrid work

Job summary

Stratus® is seeking a West Coast Regional Technical Support Analyst to deliver customer-first IT support across Stratus offices nationwide, with specific on-site accountability within the West Coast region.

This role provides both remote and onsite technical support for employees in Architecture, Engineering, and Construction (AEC) environments, ensuring reliable operation of end-user technologies, collaboration tools, and business-critical systems.

Qualifications

• 3–7 years of experience in IT Service Desk or End User Support.
• Experience supporting distributed office environments and remote users.
• Strong troubleshooting across Windows, Microsoft 365, printers, conferencing, and networking.
• Experience in SLA-driven IT support environments.
• Excellent customer service, communication, and organizational skills.
• Willingness to travel regularly within the assigned region.
• Experience supporting Architecture, Engineering, or Construction (AEC) organizations.
• Familiarity with Autodesk products, Revit, BIM workflows, or large file collaboration.
• Experience supporting acquisitions, office integrations, or multi-office organizations.
• Exposure to Intune, Azure AD, VPN technologies, VDI, or endpoint management platforms.

Responsibilities

• Provide Tier 1 and Tier 2 onsite and remote IT support for all offices and field users.
• Troubleshoot hardware, software, networking, printing, conferencing, mobile devices, and access-related issues.
• Support Microsoft 365, Teams, VPN, identity management, and cloud-based collaboration tools.
• Deliver white-glove customer support with a customer-first mindset focused on responsiveness and resolution.
• Maintain accurate ticket documentation and ensure all requests are managed through the IT Service Management platform.
• Meet established SLA response and resolution targets for incidents and service requests.
• Prioritize and elevate critical business-impacting issues appropriately.
• Assist with onboarding/offboarding activities, workstation deployments, and office technology setup.
• Coordinate with centralized IT teams to ensure consistency in support standards and processes.
• Work collaboratively across business units, acquired companies, and corporate departments to support operational needs.
• Partner with engineering and design teams supporting Autodesk BIM workflows.
• Assist with local office technology planning, conference room support, and office infrastructure coordination.
• Support technology integration activities related to acquisitions and office expansions.
• Support rapidly growing offices and recently integrated business units across the Central Region.

Skills

Windows environment

Microsoft 365

Troubleshooting

Customer service

Communication

Organizational skills

Travel readiness

Tools

Microsoft Intune

Azure AD

VPN

VDI

Job description

Stratus® is seeking a West Coast Regional Technical Support Analyst to deliver customer-first IT support across Stratus offices nationwide, with specific on-site accountability within the West Coast region.

This role provides both remote and onsite technical support for employees in Architecture, Engineering, and Construction (AEC) environments, ensuring reliable operation of end-user technologies, collaboration tools, and business-critical systems.