Regional IT Support Analyst - Northern California

Main Template; California; Sur place; USD 88 000 - 96 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Nine Paid Holidays

Free CEUs

Tuition Discount

Medical, Vision, Dental Insurance

401K

Résumé du poste

Telecare seeks a Regional IT Support Analyst to deliver hardware, software, project, start-up, and solutioning support to end-users across Northern California. You will handle on-site troubleshooting, regional deployments, and cross-functional collaboration, ensuring timely incident resolution and service delivery.

The role requires at least five years of IT support experience, strong Windows OS and Microsoft product expertise, and willingness to travel within the regional territory.

Qualifications

• Minimum undergraduate degree in Computer Science, MIS, or related tech field.
• College, professional, or trade school credential reflecting the appropriate academic background.

Responsabilités

• Provide regional IT support to address project and operational demands.
• Deliver high-impact IT solutioning for short-term/high-value program needs.
• Offer on-site IT troubleshooting and break/fix support for high-priority issues.
• Support regional start-up/move activities and deployments.

Connaissances

Windows OS

Microsoft Office

Troubleshooting

Project leadership

Independent work

Formation

Undergraduate degree in Computer Science or MIS

Credential reflecting tech background

Outils

Windows OS

Microsoft Office Suite

Description du poste

Regional IT Support Analyst - Northern California

Job Category: Information Technology

Requisition Number: REGIO030982

• Posted : October 15, 2026
• Full-Time

Locations

Showing 1 location

Stockton, CA - San Joaquin Connect I
STOCKTON, CA 95207, USA

Description

“They made it easier for me to live, breathe, eat, and stay clean. Without them, I’d be waiting somewhere, waiting for someone to give me a chance to live...” - Client from Telecare

What You Will Do to Change Lives

The Regional IT Support Analyst will provide hardware, software, project, start-up, and solutioning support to end-users in designated Regional IT Support regions.

The position is responsible for four key functions:

• Provides regional IT support to address project and operational demands
• Provides high-impact IT solutioning to identify and address short-term/high-value program needs
• Provides on-site IT troubleshooting and break/fix support for select (high priority) program issues
• Provides IT support for regional start-up/move activities.

Shifts Available:

Full-Time | DAYS | Shifts: 8:00 AM - 5:30 PM | Days: Monday - Friday

Expected starting wage range is $88,090.33 - $96,487.79. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

ESSENTIAL FUNCTIONS

• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders
• Promptly addresses all assigned service level work requests within agreed upon time
• Proactively monitors the performance and capacity requirements of the systems (as assigned) and makes recommendations to avoid issues
• Ensures proposed solutions are developed in accordance with sustainable and existing/ reliable practices and standards
• Develops and implements detailed testing plans for work validation
• Works with vendor and internal support to implement user and functional requirements
• Under the direction of his/her supervisor, monitors and targets key performance indicators (KPI) to ensure effective/efficient delivery of IT services and support in the relevant RITS region
• Provides leadership and support for regional issues related to hardware, software, telephony, and wireless communication devices
• Engages and embeds with applicable IT project roll-out teams, in support of key projects/initiatives; develops subject matter expertise on key IT systems/applications (e.g. Electronic Health Record); Provides regional project support, which may include deployment support, training support, post go-live support and troubleshooting, and regional IT point of escalation
• Identifies, analyzes, and operationalizes short term high value projects in support of program needs
• Proposes policies and procedures for relevant areas of responsibility, e.g., policies around tablet use, regional E-Waste processes
• Provides computer and application usage guidance to end-users

What You Bring to the Table (Must Have)

• Minimum undergraduate degree in Computer Science, Management Information Systems (MIS), or a related technology field
• College, professional, or trade school credential that reflects the appropriate and desired academic background
• Minimum five (5) years’ experience working as an IT Support Analyst
• Ability to troubleshoot multifaceted problems
• Ability to provide Project Lead or Project Management support for small or medium sized cross-functional initiatives
• Ability to maintain a calm demeanor, be well organized, take initiative, and work independently
• Expert knowledge of Windows OS and Microsoft products consistent with years of experience (e.g., Expert = >5 years WinOS and Microsoft product experience)
• Expert troubleshooting of OS, application, and network issues
• Ability to regularly and frequently travel within a geographically defined territory
• Ability to stay within all local or site specific client standard operating procedures and work policies
• Must be at least 18 years of age
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply
• Valid and current driver’s license, and personal vehicle insurance with your name listed as a driver.
• Willingness to use your personal vehicle to attend meetings, etc. (weekly mileage reimbursement at the IRS rate)

What’s In It For You*

• Paid Time Off: Eligible employees (20+ hours/week) earn PTO each pay period for vacation and personal needs, with pro-rated accrual for part-time schedules and annual carryover up to set caps.
• Nine Paid Holidays
• Free CEUs, free Supervision for BBS Associate License, coaching, and mentorship
• Online University Tuition Discount and Company Scholarships
• Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

EOE AA M/F/V/Disability

*May vary by location and position type

Full Job Description will be provided if selected for an interview.

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.