Regional IT Services Technician

The CAR Group (Norm Reeves); Dallas (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

An established industry player is seeking a dynamic Regional IT Services Technician to join their expanding TechTeam. This role offers the chance to provide exceptional technical support and assistance, ensuring customer satisfaction while working in a collaborative environment. If you're passionate about technology and thrive in a fast-paced setting, this opportunity allows you to make a significant impact while growing your career. With a competitive salary and a supportive work culture, this position is perfect for self-starters eager to contribute to a forward-thinking organization.

Benefits

Competitive salary

Benefits package

Opportunity for growth

Collaborative work environment

Continuous learning opportunities

Vehicle and mileage reimbursement

After-hours on-call participation

Qualifications

• Proficient in Microsoft applications and various IT tools.
• Strong communication and customer service skills are essential.
• Ability to work independently and as part of a team.

Responsibilities

• Provide technical support and assistance to regional operations.
• Evaluate hardware and software, recommending upgrades.
• Document time spent on service desk tickets accurately.

Skills

Microsoft applications

O365

Meraki

Sophos

Freshservice

BeyondTrust

GotoConnect

Customer service skills

Organizational skills

Communication skills

Job description

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We are seeking an energetic and world-class communicator to join our expanding TechTeam as a Regional IT Services Technician. In this role, you will provide top-notch technical assistance and support to our growing organization of automotive experts. We are looking for a self-starting team player who brings their technical expertise, exceptional organizational skills, and customer service excellence to support our regional operations. If you are passionate about technology and thrive in a dynamic environment, this is the perfect opportunity for you.

Key Responsibilities

• Provide fundamental and advanced support for various systems and services, assist with projects, and contribute to engineering exercises that enhance the tech department at dealerships within the region.
• Utilize excellent troubleshooting skills to evaluate hardware and software, recommend system upgrades and configurations, and support our commitment to continuous improvement.
• Assist in developing and refining proactive responses to network and security alerts.
• Participate in projects from start to finish, contributing ideas and leveraging the “Best Idea Wins” philosophy.
• Handle escalated service desk tickets promptly, ensuring customer satisfaction and empathy.
• Accurately document time spent on each ticket and support junior technicians when needed, fostering a culture of accountability.
• Maintain regular follow-ups and updates on ticket status as directed by the Service Desk Manager.
• Meet or exceed established KPIs, providing relevant feedback to enhance quality and performance.
• Build positive, professional relationships with coworkers and vendors, treating all stakeholders as top customers.
• Contribute to reducing trouble tickets by engaging in process improvements, providing candid feedback, and participating in value-added discussions.
• Assist with national tech team planning across all retail and business coverage areas.
• You will report to a central location in Irving and travel as needed to 4 other locations.
• Respond promptly to priority and after-hours support needs, ensuring thorough follow-up on all issues.
• Develop and perform routine maintenance tasks per company policies and procedures.
• Ensure proper inspection, labeling, and maintenance of all areas and assets as defined by leadership.
• Strive to achieve and maintain an A+ customer satisfaction rating through technical and professional expertise.
• Adapt to the flexibility required within a nationally matrixed organization, supporting the development of a tech shared service platform for organizational growth.
• Work independently and adhere to established TechTeam processes, embodying the Norm Reeves way and company core values.
  
  

Required Qualifications

• Proficient in Microsoft applications, O365, Meraki, Sophos, Freshservice, BeyondTrust, GotoConnect.
• Automotive DMS experience is a plus.
• Ability to work independently and as part of a team.
• Strong communication, organizational, and customer service skills.
• Self-sufficient, motivated self-starter who can think on their feet and adapt to changing needs.
  
  

What We Offer

• Competitive salary and benefits package.
• Opportunity for growth within a rapidly expanding organization.
• Collaborative and supportive work environment.
• Access to continuous learning and development opportunities.
• Vehicle and mileage reimbursement, participate in afterhours on-call.
  
  

If you are ready to make a significant impact and grow your career in a dynamic, fast-paced environment, we encourage you to apply for the Regional IT Services Technician position today!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Motor Vehicle Manufacturing

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