Regional IT Service Delivery Leader – Americas

Bristow Group, Inc.; Houston (TX); On-site; USD 100,000 - 140,000; Full time

Job summary

Bristow Group, Inc. is seeking an IT Service Delivery Manager for the Americas to oversee the end-to-end delivery and performance of IT services. The role involves collaborating with peer managers and ensuring service consistency across North and South America, particularly in mission-critical environments.

The ideal candidate will have at least 5 years of experience in IT service delivery or operations leadership, a Bachelor's degree in Computer Science or related field, and strong ITIL knowledge.

Qualifications

• 5+ years in IT service delivery or IT operations leadership, including regional or global environments.
• Experience with third party providers.

Responsibilities

• Own regional delivery of Service Delivery team and site IT services across the Americas.
• Serve as the primary escalation point for service delivery failures.
• Manage managed service providers and regional field support partners.

Skills

Service ownership mindset

Strong knowledge of ITIL framework

Strong documentation skills

Analytical skills

Stakeholder communication skills

Ability to travel domestically & internationally

Education

Bachelor's degree in Computer Science or Information Technology

Job description

Bristow Group, Inc. is seeking an IT Service Delivery Manager for the Americas to oversee the end-to-end delivery and performance of IT services. The role involves collaborating with peer managers and ensuring service consistency across North and South America, particularly in mission-critical environments.

The ideal candidate will have at least 5 years of experience in IT service delivery or operations leadership, a Bachelor's degree in Computer Science or related field, and strong ITIL knowledge.