Regional Investigations Leader: ORC & Fraud Prevention

Lowe's; Naperville (IL); On-site; USD 111,000 - 186,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

401(k) Retirement plan with company‑匹

Paid time off

Job summary

Lowe’s is seeking an experienced Regional/Corporate Investigator to lead investigations into theft, fraud and organized retail crime. The role focuses on reducing losses, coaching Asset Protection staff, and coordinating across Refund Administration and Lowe’s fraud teams.

The ideal candidate has strong interviewing skills, multi-store leadership experience, and deep knowledge of ORC trends. This full‑time role is based in Naperville, IL and offers comprehensive benefits.

Qualifications

• Bachelor’s Degree in related field of study.
• 5 years Military experience or comparable military police and special forces experience.
• 5 years’ experience multi-store leadership.
• 5 years’ experience conducting investigative employee interviews.
• 3 years’ experience organization Retail Crime investigations.

Responsibilities

• Conduct employee, organized retail crime, and fraud based investigations to reduce losses and risk.
• Conduct remote investigations using systems and applications and phone interviews.
• Perform in-store investigations for high‑trend stores or those with inventory shrink issues.
• Lead and coordinate Asset Protection/Investigative training sessions for APS personnel.
• Develop and deliver training for systems and apps that identify theft/fraud and document investigations.
• Communicate investigations to Regional APS Director, Director of Investigations and VP of APS.
• Lead and manage Market ORC Managers within the region for investigations and daily activities.
• Collaborate with Refund Administration and Lowe’s.com Fraud teams to identify ORC and fraud activity.
• Lead and participate in ORCA initiatives to support anti‑ORC legislation.
• Maintain active involvement with Organized Retail Crime associations to stay current on loss prevention trends.
• Handle legal investigations as well as EthicsPoint and Center complaints related to theft or fraud.
• Coach MORCM, DAPSM, and Asset Protection Managers on interview skills.

Education

Bachelor's Degree

Military experience or comparable police/special forces

Multi-store leadership

Investigative interviews

Retail crime investigations

Job description

Lowe’s is seeking an experienced Regional/Corporate Investigator to lead investigations into theft, fraud and organized retail crime. The role focuses on reducing losses, coaching Asset Protection staff, and coordinating across Refund Administration and Lowe’s fraud teams.

The ideal candidate has strong interviewing skills, multi-store leadership experience, and deep knowledge of ORC trends. This full‑time role is based in Naperville, IL and offers comprehensive benefits.