Regional Investigation Manager

Lowe's Companies, Inc.; Naperville (IL); On-site; USD 111,000 - 186,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

401(k) Retirement plan with company‑匹

Paid time off

Job summary

Lowe’s is seeking an experienced Regional/Corporate Investigator to lead investigations into theft, fraud and organized retail crime. The role focuses on reducing losses, coaching Asset Protection staff, and coordinating across Refund Administration and Lowe’s fraud teams.

The ideal candidate has strong interviewing skills, multi-store leadership experience, and deep knowledge of ORC trends. This full‑time role is based in Naperville, IL and offers comprehensive benefits.

Qualifications

• Bachelor’s Degree in related field of study.
• 5 years Military experience or comparable military police and special forces experience.
• 5 years’ experience multi-store leadership.
• 5 years’ experience conducting investigative employee interviews.
• 3 years’ experience organization Retail Crime investigations.

Responsibilities

• Conduct employee, organized retail crime, and fraud based investigations to reduce losses and risk.
• Conduct remote investigations using systems and applications and phone interviews.
• Perform in-store investigations for high‑trend stores or those with inventory shrink issues.
• Lead and coordinate Asset Protection/Investigative training sessions for APS personnel.
• Develop and deliver training for systems and apps that identify theft/fraud and document investigations.
• Communicate investigations to Regional APS Director, Director of Investigations and VP of APS.
• Lead and manage Market ORC Managers within the region for investigations and daily activities.
• Collaborate with Refund Administration and Lowe’s.com Fraud teams to identify ORC and fraud activity.
• Lead and participate in ORCA initiatives to support anti‑ORC legislation.
• Maintain active involvement with Organized Retail Crime associations to stay current on loss prevention trends.
• Handle legal investigations as well as EthicsPoint and Center complaints related to theft or fraud.
• Coach MORCM, DAPSM, and Asset Protection Managers on interview skills.

Education

Bachelor's Degree

Military experience or comparable police/special forces

Multi-store leadership

Investigative interviews

Retail crime investigations

Job description

Purpose of Role

The purpose of this role is to investigate losses associated with theft and fraud as well as minimize liability for Lowe’s by conducting fact‑based investigations that align with the Lowe’s regulatory policies and procedures. This position provides decisions and oversight on employee, organized retail crime, and fraud‑based investigations. This role is responsible for maintaining the Lowe’s brand by mitigating the company’s liabilities. This role will also be responsible for directing, coaching and leading Lowe’s APS personnel and MORCM on investigations.

Responsibility Statements

• Conduct employee, organized retail crime, and fraud based investigations to reduce losses and risk throughout the Lowe’s.
• Conduct remote investigations utilizing system and applications to limit length of dishonesties to include phone interviews
• Conduct in store investigations for high trending stores or stores that missed inventory shrink plan by an excessive amount.
• Lead in the continuous evaluation of and orchestration of Asset Protection / Investigative training sessions to include coordinating and conducting training sessions for all levels of APS personnel.
• Lead, direct and execute training for system/applications designed to assist in identification of theft and fraud for all levels of APS personnel. Participate in the design and enhancement of all system and applications that assist in identification of theft/ fraud and documentation of investigations
• Communicate investigations to the Regional APS Director, Director of Investigations and VP of APS as necessary
• Lead, Direct and Manage Market ORC Managers assigned within the region for all theft and fraud investigations and day to day activities
• Collaborate with the Refund Administration staff and Lowes.com Fraud team to identify instances of organized retail crime and fraud activity in the field to minimize loss at Lowe’s
• Lead and execute decision for all internal cases being handled by APS personnel through discussion with Regional APS Director and the Director of Investigation or VP of APS as necessary.
• Lead and participate in ORCA within the assigned geographical area to initiate legislative efforts to assist retail in pursuit and prosecution of ORC offenders
• Maintains active participation in the Organized Retail Crime Associations, RILA, MRC and CNP in order to remain knowledgeable regarding loss prevention efforts of theft and fraud in the industry and effect legislation favorable to retailers and Lowe’s
• Handles all Legal Investigations as well as Ethicspoint and Contact Center complaints related to theft or fraud or other investigative needs as assigned by the Regional APS Director the Director of Investigations or VP of APS
• Training, Coaching and developing MORCM, DAPSM, Senior APSM and Asset Protection and Safety Managers on investigation and interview skills
• Identify external, internal and ORC trends within the Region and works with Senior Corporate Investigator to create strategies to mitigate risk and loss (i.e. Shrink, Margin, Fraud, etc.)
• Building relationships with police, detectives and external agencies to assist Lowe’s and reducing losses and other threats
• Either owns and leads and/or facilitates training of the APS team in identifying shrink and theft behaviors through the use of data intelligence gathering via social media and data driven behaviors
• Identifies and communicates significant investigations and trends to the RAPSD, Director of Investigations, APS personnel along with potential loss and expense associated and advocates mitigating strategies to prevent future loss/expense
• Owns, coaches and develops the entire APS organization on case management and quality assurance through consistent reviews and feedback on a case by case basis to reduce liability and increase efficiencies
• Establishes consistent development and accountability for activities with the APS team at region, market and store levels to include internal investigations and interview techniques, ORC training and deployment and training for new technology and tools to identify fraudulent behavior
• Collaborate with Store Operations Support on policy and procedures to minimize in store credit card fraud and enhance compliance with PCI regulations and laws

Required Education/Experience

• Bachelor’s Degree in related field of study
• 5 years Military experience or comparable military police and special forces experience
• 5 years’ experience multi-store leadership
• 5 years’ experience conducting investigative employee interviews
• 3 years’ experience organization Retail Crime investigations

Preferred Education/Experience

• Certified Forensic Interviewer (CFI) or Loss Prevention Certified (LPC) or Certified Interview and Interrogation-Wicklander-Zulawski

Pay Range

$111,200.00 - $185,800.00 annually

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Associate Benefits

• Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part‑time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family‑building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe’s Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than$86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based inMooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Equal Opportunity

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.